At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.
Open Hours: PRN - As Needed
25% incentive for PRN employees
ESSENTIAL JOB FUNCTIONS:
- Responsible for daily patient scheduling.
- Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
- Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
- Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
- Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
- Participates in process improvement activities to achieve organizational and department goals.
- Must be able to perform the physical demands of the job.
- Maintains regular and reliable attendance.
- Manages auto-reminder call program.
JOB REQUIREMENTS
- High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
- Demonstrated problem solving and planning skills
- Ability to instruct personnel; both professional and non-professional
- Excellent collaboration and management skills with key internal and external stakeholders
- Ability to communicate effectively (oral and written) at all levels of the organization
- Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)