Scheduling Specialist II

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RAYUS Radiology is looking for a Scheduling Specialist II to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist II, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This role serves as a resource to the Scheduling team and a SME for other departments. This is a full time remote position, working 9a-5:30p CST, Rotating Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(80%) Scheduling Activities

• Serves as a SME (Subject Matter Expert) within the department
• Answer phones and handles calls in a professional and timely manner
• Maintain positive interactions at all times with patients, referring offices and team members
• Schedule patient examinations according to existing company policy
• Ensure all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensure all patient data is entered into information systems completely and accurately
• Ensure patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicate any scheduling changes to technologists in order to ensure the highest level of patient satisfaction
• Maintain an up-to-date and accurate database on all current and potential referring physicians
• Handle overflow calls for other Centers within market to ensure uninterrupted exam scheduling for referring offices
• Provide backup coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Field 1-800 number calls and routes them to appropriate department and/or team member (St. Louis Park Support Center only)

(10%) Insurance Activities

• Pre-certify all exams with patient's insurance company as required
• Verify insurance for same day add-ons
• Use knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization, if needed, prior to appointment

(5%) Team Support

• Function as an internal resource/SME for the team
• Assist in the training and onboarding of new team members, as applicable
• Support process improvement initiatives to improve scheduling accuracy and improve patient experience

(5%) Other tasks and projects as assigned