Scheduling Specialist

Join our team as a day shift, full-time, Scheduling Specialist for Access Center in Enid, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.
• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
• Experience utilizing standard office equipment and PC software.

Preferred Qualifications

• College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA).
• Previous experience with medical terminology, basic ICD 10 and CPT coding.

The Scheduling Specialist responsibilities include, but are not limited to, the following:

• Coordinate patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access.
• Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols.
• Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication.
• Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence.
• Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes.
• Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.

The Scheduling Specialist responsibilities include, but are not limited to, the following:

• Coordinate patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access.
• Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols.
• Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication.
• Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence.
• Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes.
• Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.