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Scheduling Specialist - CMC Orthopaedics

Conway Medical Center

Conway, SC

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JOB DETAILS
SKILLS
Acute Care, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Data Collection, Demographics, Electronic Medical Records, Medical Office, Medical Records, Organizational Skills, Orthopedics, Presentation/Verbal Skills, Telephone Skills
LOCATION
Conway, SC
POSTED
30+ days ago
Position Summary:
The Scheduling Specialist (SS) is responsible for daily scheduling functions of patients for CMC Orthopedics. The SS is responsible for interacting with patients, and providers to gather information and will be responsible for scheduling appointments and appointments associated with referrals.
Qualifications:
Education:
  • High school diploma required.
Experience:
  • A minimum of two (2) years’ previous experience working in an office environment preferred.
  • Previous experience working in Customer Servicerequired.
  • A minimum of one (1) year previous experience front desk operations in a physician’s office and/or experience in patientregistration in an acute care facility preferred.
Licensure/Certification/Registration:
  • None
Duties & Responsibilities:
  • Responsibilities include updating patient demographic files, assures accurate information is entered in Electronic Medical Records (EMR), and maintains recall list.
  • Provide phone call management and answer multiple incoming telephone lines, screen and transfer calls, answer various questions, and obtain the necessary information to properly assist our callers.
  • Schedule medical appointments associated with referrals, and book patient appointments within parameters of our physician scheduling templates, availability and preferences.
  • Will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department, or assignment.
  • Provide exemplary core customer service.
  • Work effectively and collaboratively with colleagues, physicians, and department heads.
  • Effectively utilize strong organizational skills.
  • Consistently display effective verbal communication skills.
  • Proficient understanding and use of technology/PC skills required.
  • Regularly exercise independent judgment.

About the Company

C

Conway Medical Center