Job Summary
Responsible for handling scheduling based calls and coordinating the scheduling of appointments for outpatient procedures for participating physicians and patients.
Responsibilities
Staff Scheduling telephone lines.
- Field telephone calls, answer questions and obtain information concerning the scheduling of outpatient procedures and schedule appointments in a professional, efficient manner.
- Obtain pertinent and necessary clinical history prior to scheduling exam and document this information appropriately within the Central Scheduling software package. Maintain medical terminology skills necessary for capturing clinical history.
- Identify areas, within the scope of scheduling in the department, where potential inefficiencies in utilization may occur.
- Data entry of scheduling related information using Central Scheduling specific software.
- Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation.
- Utilize multiple computerized databases and systems for scheduling of patients.
- Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative.
- Maintain accurate, legible, up-to-date records.
- May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received. Utilize cost effective measures.
- Prepare schedules for all physicians daily.
- Differentiate between patients in need of immediate medical attention and those with minor injuries/illness and assign rooms based on the nature of the illness or the type of accommodation available.
- Interview patients to secure and verify all pertinent admitting data and enter patient data into CAMC's Central Computer System.
- Prepare the necessary forms in order for patients to receive diagnostic and/or therapeutic treatment.
- Sort, file and distribute patient records. Prepare and disburse ambulatory forms and related material.
- Perform clerical and receptionist duties as necessary. Escort patients and push wheelchairs. Maintain a patient census log and prepare a statistical report monthly.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
Maintain and document all applicable required education.
Demonstrate positive customer service and co-worker relations.
Comply with the company's attendance policy.
Participate in the continuous, quality improvement activities of the department and institution.
Perform work in a cost effective manner.
Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
Perform work in alignment with the overall mission and strategic plan of the organization.
Follow organizational and departmental policies and procedures, as applicable.
Perform related duties as assigned.
Education
- High School Diploma or GED (Required) Experience: 2 years in health care or related Substitution: 1 yr current continuous employment may substitute for Proof of formal training in medical terminology and 2 yrs related
Credentials
- No Certification, Competency or License Required
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Lewisburg- 3738 Davis Stuart
Location of Job: Greenbrier Valley Med Ctr
Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org