Benefits:- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position SummaryDigestive & Liver Disease Consultants (DLDC) is seeking an experienced
Scheduling Manager – Gastroenterology to oversee back-office scheduling and patient access operations. The ideal candidate will have extensive experience in a high-volume private medical practice, strong gastroenterology experience, and hands-on expertise with
eClinicalWorks (ECW). This position requires someone who can independently manage scheduling workflows, referrals, provider schedules, staff performance, and digital patient access while continuously improving operational efficiency.
Roles & Responsibilities- Oversee daily back-office scheduling operations and ensure timely completion of scheduling activities.
- Manage high-volume patient scheduling through telephone, web scheduling, Healow Patient Portal, and other digital appointment channels.
- Oversee incoming patient calls, scheduling inquiries, portal messages, and appointment requests.
- Manage referral workflows, patient outreach, follow-ups, and timely conversion of referrals into scheduled appointments.
- Maintain physician and nurse practitioner scheduling templates, including template changes, blocked schedules, provider time off, and patient rescheduling.
- Optimize provider schedules by monitoring cancellations, no-shows, open appointment slots, and scheduling backlogs.
- Verify insurance eligibility and benefits and identify issues that may affect appointments or procedures.
- Provide patient estimates and coordinate applicable patient collections.
- Coordinate post-hospital follow-up appointments and obtain required hospital documentation.
- Maintain physician call schedules and coordinate with the answering service.
- Manage daily scheduling/front-office staffing coverage based on patient volume, provider schedules, and staff availability.
- Maintain staff time-off calendars and review employee timecards as needed.
- Train, supervise, and support scheduling and front-desk staff on ECW workflows, scheduling processes, and patient service standards.
- Monitor staff productivity, referral and scheduling queues, unresolved patient requests, and workflow completion.
- Reconcile daily front-desk cash batches, prepare deposits, and process applicable credit-card voids and adjustments in ECW.
- Identify workflow gaps and implement improvements to scheduling, referral management, and patient access processes.
- Effectively utilize digital health and patient-access tools, including online scheduling, patient portals, automated patient communication, and digital appointment workflows.
- Provide hands-on scheduling support when necessary to maintain efficient operations.
Qualifications- 8–10 years of experience working in a private medical practice required.
- Gastroenterology experience required.
- Strong hands-on eClinicalWorks (ECW) experience required.
- Strong experience with physician scheduling, referrals, patient access, and back-office workflows.
- Experience working in a high-volume, multi-provider medical practice preferred.
- Supervisory, lead, or management experience strongly preferred.
- Strong understanding of digital health and digital patient-access workflows, including online appointment scheduling, patient portals, automated communication, and digital patient engagement.
- Ability to evaluate existing workflows, identify inefficiencies, and implement process improvements.
- Strong leadership, accountability, organizational, and problem-solving skills.
- Ability to independently manage priorities and adapt to changing operational needs in a fast-paced medical practice.