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Scheduling & Dispatch Support Specialist | Making Outbound Calls & Handling Emergency Call

Macpower Digital Assets Edge Private Limited

  • Union, NJ
  • 13 days ago
  • $18–$20 Per Hour

Highlights

Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions. Job Summary: The Scheduler Assistant will join a dynamic team dedicated to ensuring that adheres the regulatory requirements and efficiently manages customer workload.

Numbers & Facts

LocationUnion, NJ
Salary$18–$20 Per Hour

Description

Job Summary: The Scheduler Assistant will join a dynamic team dedicated to ensuring that adheres the regulatory requirements and efficiently manages customer workload. This temporary position will provide vital administrative support to the team. This is a hybrid role requiring 1 to 3 days on-site each week. The position is initially a six-month contract with the potential for extension based on performance and business needs.
Requirements:
  • Ability to make outbound calls to customers and clearly communicate scheduling details.
  • 2+ years of experience handling emergency calls.
  • The ability to remain calm, clear, and concise while addressing urgent customer concerns and providing necessary instructions in high-pressure situations.
  • Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions.
  • Ability to quickly assess emergency situations, determine the best course of action, and coordinate responses to resolve issues efficiently.
Responsibilities:
  • Proficient in making outbound calls to customers and communicating scheduling details.
  • Experienced in handling emergency calls, remaining calm, and providing clear instructions under pressure.
  • Strong problem-solving skills, with the ability to quickly assess situations and coordinate effective resolutions.

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