Scheduling & Customer Service Specialist

Orkin

Wilmington, Massachusetts
1 day ago

$22–$25 Per Hour
Full-time

Highlights

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Also Welcome: Recent college graduates with customer service experience who enjoy organization, technology, and data-driven problem solving.

Numbers & Facts

Location	Wilmington, Massachusetts
Job Type	Full-time
Salary	$22–$25 Per Hour

Description

Overview:

Join the Best in Pests 

Scheduling Logistics & Customer Service Specialist

At Orkin, we know the secret to success: great people with a customer service "FIRST" mindset. That’s why we’re looking for a Scheduling Logistics & Customer Service Specialist who thrives on organization, accuracy, and teamwork.

This is more than a job—it’s a career with staying power. From award-winning training to growth opportunities, recession-resistant stability, and benefits that go beyond the basics, you’ll have everything you need to succeed.

Responsibilities:

What You’ll Do

Coordinate daily service routes to support timely, efficient customer service.
Partner with service and call center teams to maintain smooth operations.
Use data and technology to improve routing, productivity, and efficiency.
Communicate across departments to resolve issues and adjust to changing schedules.

What We’re Looking For

Highly organized, accurate, and dependable.
Strong problem-solving and communication skills.
Comfortable working with processes, data, and changing priorities.
Proficient with Excel and Microsoft Office and willing to learn new systems.

Why You’ll Love It Here

$22.00–$25.00 per hour
Medical, dental, vision, life insurance, and maternity benefits
401(k) with company match and employee stock purchase plan
Paid holidays and time off
Tuition reimbursement and dependent scholarships
Employee discounts and community involvement opportunities
Award-winning training—no industry experience required

Why Orkin?

Since 1901, Orkin has been a leader in pest management and offers the stability and career opportunities of Rollins, Inc. (NYSE: ROL). We invest in our people through training, development, teamwork, and opportunities for growth.

Ready to join the Best in Pests? Apply today!

Qualifications:

Skill Requirements...

Skilled at coordinating complex routing schedules under pressure.
Relentless about meeting commitments and delivering great service.
Collaborative, clear, and comfortable communicator across all levels of the business.
Proficient in Excel and Microsoft Office; quick to learn new systems.
Agile enough to adjust processes and keep operations running smoothly.
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Preferred: Experience in logistics, routing, or supply chain.
Also Welcome: Recent college graduates with customer service experience who enjoy organization, technology, and data-driven problem solving.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer