UPMC at Home is hiring a full-time Scheduling Coordinator. This position is a remote position following an in-person orientation period in the Seven Fields office. This position is a Monday-Friday, 8:00AM-4:30PM role with rotating weekend shifts.
The Home Health Scheduling Coordinator is an on-site position that coordinates clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.
Responsibilities:
- Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
- Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
- Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
- Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
- Completes payroll duties as assigned
- Calls all new patients for an Admission visit or Resumption of Care visit
- Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies the Clinical Manager of discrepancies
- Responsible for maintaining the team master schedule and visit verification
- Performs scripted Welcome Calls and Outreach Calls to all new patients
- Coordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referrals
- Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical Manager
- Process, reconcile and distribute patient information as needed
- Accept patients, family and staff telephone calls and facilitate communication between team members.
- Update patient information, print patient information and reports as required and/or directed.
- High school diploma or GED required.
- 1-year related work experience preferred.
- Competency with PC preferred.
- Knowledge of medical terminology preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran