At Spokane Orthodontics, we are looking for an exceptional Scheduling Coordinator/Records Technician as a key person in carrying out our mission. The Scheduling Coordinator/Records Technician is responsible for ensuring all daily schedules run smoothly to create an exceptional experience for all patients, fostering a relationship of trust and loyalty, and be responsible for collecting and organizing records. We are looking for a friendly, energetic, happy person that likes to deliver exceptional experiences and exceed expectations.
Schedule is
Summary of Essential Job Functions:
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Help patients schedule appointments and resolve their questions via phone, text, or email.
- Welcome patients and check them in for their appointments
- Collect payments made at the front desk
- Responsible for taking and processing all patient records, compliance with OSHA regulations, cleanliness of clinic area, sterilization of instruments and stocking supplies
- Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
- Scan and file mail and other crucial documents
- Other administrative tasks as assigned
- Help in providing an exceptional experience for every patient on every visit
Position Requirements:
- Exceptional customer services skills.
- Friendly and welcoming phone voice.
- Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
- Ability to educate and influence patients.
- Excellent verbal and written communication skills and the ability to make decisions independently.
- Strong team-player.
- Knowledge of Microsoft Office business application
- High school diploma or general education degree (GED)
Compensation is $21-$25 per hour depending on experience
Work Schedule: 3 days per week