Position Overview
Ultimate Staffing Services is currently seeking a dedicated and organized Scheduling Coordinator to join a client's dynamic team in Merced. This role involves coordinating and managing a variety of services to ensure smooth operations and customer satisfaction. The ideal candidate will be someone who can efficiently handle scheduling tasks and support the team with administrative duties.
Responsibilities
- Scheduling inspections and incoming dispatches with customers for various services.
- Inputting completed reports via the internet to third-party reporting agencies.
- Distributing service reports to customers and local authorities having jurisdiction (AHJ) as required or upon request.
- Complying with safe work practices, safety, and environmental standards.
- Performing follow-up correspondence for all services via phone, email, and fax to customers, fire department, service technicians, system dispatchers, and managers.
- Processing customer requests and inquiries, including complaints, account maintenance, billing questions, and payment handling, establishing an initial point of contact.
- Supporting field technicians with service orders, invoicing, payment handling, and general inquiry while creating open communication, trust, and a positive attitude.
- Coordinating with the Service Manager and various departments for dispatching service orders.
- Managing time, multitasking projects and job duties through prioritization and organization.
- Performing general clerical duties including photocopying, scanning, faxing, and mailing.
- Maintaining a positive disposition and professional demeanor.
Qualifications
- Excellent verbal and written communication skills to interact with customers, Fire Department personnel, managers, technicians, and office staff.
- Highly motivated, self-directed, and the ability to organize a workload.
- Ability to multitask and perform basic job functions in a timely manner.
- Punctuality, time, and attendance are key factors.
- Proficient with Microsoft-based programs such as Excel, Word, and Outlook.
- 2-3 years of prior office-based experience required.
- 2 years of Fire Protection Industry or Construction experience (preferred but not required).
Required Work Hours
Monday - Friday, full-time.
Benefits
Details about the benefits will be provided during the interview process.
Additional Details
The position offers a pay range from $19 to $21 per hour, depending on experience and qualifications.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.