| Location | Irving, TX |
Position: Permitting Inspection Scheduler
Onsite | Irving, TX
Monday-Friday | 8:00 AM to 4:30 PM | Full-Time
Looking for a fast-paced opportunity where you can stay organized, help customers, and play an important role in keeping projects moving forward?
West Shore Home is hiring a Permitting Inspection Scheduler to join our team. In this role, you'll coordinate inspections for customer projects across our locations, working with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements.
This is a high-volume, detail-oriented role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.
What You'll Do
Make high-volume inbound and outbound calls to schedule customer inspections
Communicate with customers through phone calls, emails, and text messages
Respond to incoming calls and voicemails, directing inquiries as needed
Review reports to identify jobs ready for inspection and coordinate scheduling
Accurately document inspection details and updates in our CRM system
Ensure inspections are completed in accordance with local requirements
Partner with branch leadership and Customer Service teams to identify jobs ready for inspection
Provide updates to leadership on inspection status and progress
Maintain established performance metrics while delivering exceptional customer service
What We're Looking For
High school diploma or equivalent required
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong communication and customer service skills
Ability to handle a high volume of calls while maintaining accuracy and professionalism
Strong problem-solving skills and a proactive approach to work
At least 2 years of customer service experience preferred
Experience with Salesforce and Microsoft Excel preferred
Compensation & Benefits
Competitive hourly compensation
Medical, Dental, and Vision insurance
401(k) with company match
PTO and paid holidays
Employee discounts and referral program
Career growth opportunities
About West Shore Home
At West Shore Home, we're redefining the home remodeling experience. Since 2006, we've built our business around delivering exceptional customer experiences through our own trained employees, proprietary technology, and a commitment to doing things the right way.
With operations across more than 25 states, over 330,000 homeowners served, and more than 68,000 five-star reviews, we're proud of the reputation we've built and the people who make it possible.
When you join West Shore Home, you become part of a growing organization that values innovation, accountability, teamwork, and continuous improvement. We're committed to helping our employees reach their potential, make a meaningful impact, and grow their careers as we work toward becoming America's Most Admired Home Remodeling Brand.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.