About Us
Global Impact Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001 / ISO 17100 certified provider of interpretation and translation services. We support federal, state, and local agencies with secure, high-quality language solutions in more than 80 languages.
As part of our USCIS contract, we are hiring Scheduling Coordinators to ensure interpreters and translators are assigned efficiently and service requests are fulfilled on time.
Responsibilities
- Manage daily scheduling of OPI, VRI, ASL, and document translation assignments.
- Confirm interpreter availability and fill requests within USCIS timelines (72-hour confirmation rule).
- Handle urgent/surge requests and coordinate activation of the 200+ linguist surge pool.
- Maintain interpreter schedules and update availability in the scheduling system.
- Track assignments for reporting, billing, and compliance.
- Communicate with linguists, project managers, and CORs to ensure real-time coverage.
- Monitor cancellations, no-shows, and SLA performance for quality control.
- Provide after-hours coverage on a rotating basis.
Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, or related field (preferred).
- 1–2 years of scheduling, dispatching, or operations coordination experience (language services or government contract a plus).
- Strong organizational skills with the ability to manage multiple priorities under deadlines.
- Excellent communication and customer service skills.
- Proficiency with scheduling tools, Excel, and secure platforms.
- Must be a U.S. Citizen or permanent resident and able to pass a Tier 3/Tier 5 background investigation.
Compensation & Benefits
- Paid training on USCIS scheduling protocols and compliance standards.
- Growth opportunities in operations, project management, or linguist coordination.
How to Apply
Submit:
- Resume / CV highlighting scheduling or coordination experience.
- References from prior scheduling/operations roles.
- Availability for full-time shifts (including possible evenings/weekends).
Apply at: careers@globallanguagesystem.com
Subject line: Scheduling Coordinator Application – Raleigh
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.