Essential Functions:

• Accurately schedule appointments for orthopedic, physiatry physicians and physical therapists using standard operating procedures and those unique to each provider.
• Correctly identify patient’s problem and schedule with appropriate physician.
• Assist with identifying any patient complaints/concerns and ensuring resolution.
• Obtain/update all demographic/insurance information for patients.
• Obtain all information required for new patient appointments, including, but not limited to testing, records, films.
• Reschedule patients as required. 
• Read and understand the physician call schedule.
• Communicate directly with physician and clinical staff regarding scheduling requirements.
• Provide outstanding customer service while acting as liaison between the patient, referring physician and our office
• Facilitate communication between the patient and office staff.
• Exercises discretion and good judgment relating to physicians needs.
• Proactively anticipates physician scheduling needs and acts with appropriate sense of urgency.
• Proficient use of the computer to schedule/re-schedule/cancel provider appointments.
• Confirm patient appointments.
• Contact cancelled no-show patients to check their progress and reschedule appointment as necessary.
• Answer incoming calls demonstrating proper telephone etiquette.

• Responsible for promoting the Standards of Excellence for Orthopedic Specialists demonstrate courteous and cooperative behavior toward patients, visitors, volunteers, peers and physicians.
• Upholds the outstanding reputation that our office/physicians have established in the community.
• Conducts business in a mature and professional manner.
• Maintains a neat and orderly work environment, demonstrates the ability to organize and prioritize work during heavy workload situations to expedite patient care.
• Maintain strictest confidentiality in accordance with HIPAA compliance.
• Perform quality work within deadlines with or without direct supervision. Job
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations

• High School diploma or GED required.   
• Computer Literate – Windows environment
• Strong communications skills
• Strong organizational skills
• Ability to work in a team environment
• Strong customer service skills
• Preferred previous medical assisting/clinical experience or similar knowledge of basic anatomy and physiology.

• Work demands prolonged periods of sitting, walking, standing, bending, occasional walking up and down stairs, carrying cumbersome items such as:  records, supplies (less than 15 pounds) working the equipment, and physical stress.  (Work is 90-100% sitting and walking)

• Computer, scanner, printer, calculator, photocopier, facsimile, phones.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of persons so assigned.