Scheduling Assistant II

If you’re organized, responsive, and comfortable juggling customer communication with operational support, this is a great opportunity to step into a high-impact role. We’re hiring a detail-oriented, customer-focused professional to support scheduling operations and serve as the go-to contact for customer communications.

Customer Support & Scheduling Coordinator (Hybrid – Allentown, PA)
Long-term temporary | 1+ years

Looking for a role where you’re at the center of the action? We’re hiring a detail-oriented, customer-focused professional to support scheduling operations and serve as the go-to contact for customer communications.

Schedule & Location

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  Hybrid: Work from home Mondays & Fridays
  
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  On-site Tues–Thurs in Allentown
  

What You’ll Do

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  Act as the main point of contact for incoming customer calls and emails
  
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  Resolve questions when possible and route complex issues to the right teams
  
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  Log communications and provide weekly updates
  
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  Support schedulers with proactive customer outreach throughout the job lifecycle
  
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  Guide customers on pre-job requirements (inspections, site prep, account setup, etc.)
  
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  Schedule appointments, send reminders, and maintain communication logs
  
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  Assist with work packets, job cards, IVR appointments, and work order closeouts
  
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  Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed
  

Why This Role?

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  Stable, long-term assignment (at least a year, potentially longer)
  
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  Hybrid flexibility with multiple office locations
  
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  Hands-on role supporting critical customer and scheduling operations
  

If you’re organized, responsive, and comfortable juggling customer communication with operational support, this is a great opportunity to step into a high-impact role.

Apply today through the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!