Scheduling Access Specialist, Plastic Surgery (Mashpee)

Job Description - Scheduling Access Specialist, Plastic Surgery (Mashpee) (260610-50004654)

Job Description

Scheduling Access Specialist, Plastic Surgery (Mashpee) - (260610-50004654)

Purpose of Position: To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Description

:

• Primary contact for patient access for patients and other departments.

• Maintains provider schedules to achieve productivity targets, patient access and provider flow.

• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.

• Manages the schedule during transition to new models of care when applicable.

• Monitors physician's panel and contacts patients who are past due for appointments.

• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.

• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information

• Reschedules patient appointments and extends patient schedules as necessary

• Processes cancellations and no show appointments, and notifies clinician of change in schedule.

• Edit clinicians'' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule

• Maintains efficient flow of daily patient schedule and front office operations

• Mail out new patient package when applicable

• Confirms appointments within 24 hours

• Liaison for existing and future patients seeking new and follow-up care appointments

• Performs tasks as a receptionist and EMR Specialist as needed

• Timely communication of unresolved issues to manager or designee to facilitate timely interventions

• Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit

• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

• Maintains confidentiality regarding patient information in accordance to HIPAA regulations

• Ability to float to other MACC practices when required

• Perform other work related duties and activities as assigned or requested

Qualifications

:

• Ability to read, write and communicate in English

• High school graduate or equivalent

• At least one (1) year of experience with medical scheduling preferred

• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

• Demonstrated excellence in providing customer service

• Strong communication and interpersonal skills

• Medical terminology knowledge preferred

• Typing skills at 30 WPM preferred

Schedule Details: 40 hours per week, Monday-Friday, No Weekends & No Holidays

Organization

: Medical Affiliates of Cape Cod

Primary Location

: Massachusetts-Mashpee

Department: MAC-General

Annual/Hourly: Hourly

Hiring Pay Range: $22.79 - $26.74