Primary Healthcare Centers is looking for a friendly, organized, and dependable Scheduling Representative to join our Patient Services team!
If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you.
About the Position
As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience.
What You'll Do
- Answer incoming calls to the scheduling department and operator line
- Schedule patient appointments based on availability, urgency, and patient needs
- Reschedule and cancel appointments as needed
- Confirm and update patient information
- Provide patients with appointment dates, times, locations, and preparation instructions
- Answer patient questions regarding appointments and procedures
- Communicate applicable policies and sliding-scale update requirements
- Maintain accurate scheduling and patient records
- Assist with resolving scheduling conflicts professionally and compassionately
- Work collaboratively with providers, clinical staff, and other departments
- Perform additional duties as needed
What We're Looking For
Our ideal candidate is someone who is:
- Friendly, professional, and patient-focused
- An effective verbal and written communicator
- Organized and attentive to detail
- Comfortable working with computers and electronic systems
- Able to use good judgment and problem-solving skills
- Able to remain calm and professional in challenging situations
- Comfortable working with patients, providers, coworkers, and the public
- Dependable and able to work effectively as part of a team
Education & Experience
Required:
- High school diploma, GED, or equivalent
Preferred, but not required:
- Medical Assistant certificate or degree
- Current Georgia LPN license
- Two years of experience in a medical office
- Bilingual skills
Ready to Join Our Team?
If you're looking for an opportunity to make a difference while helping patients receive the care they need, we'd love to hear from you!
Apply today and become part of the Primary Healthcare Centers team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Primary Healthcare Centers is a group of non-profit community health centers dedicated to improving the health care status of our patients and our community by providing accessible, affordable, quality primary health care services to everyone, regardless of their ability to pay. We serve northwestern Georgia, in five site counties, with eight locations. Operating independently since 1980, we have experienced a great deal of growth over the past several years.
We are committed to working together and treating one another with courtesy, dignity and respect. This is the driving force for what we do and is built into the very foundation of our day-to-day activities.
In working together in this manner, we are able to focus on what is most important: the health of our patients.