Scheduler Surgery

Lovelace Medical Center (LMC), in the heart of Albuquerque, is an acute care hospital providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services. Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.

Overview:

Join our team as a day shift, full-time, Surgery Scheduler in Albuquerque, NM. 

 

Why Join Us? 

 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

• Lovelace Medical Center (LMC), in the heart of Albuquerque, is an acute care hospital providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services. LMC recently acquired New Mexico’s first Intuitive da Vinci 5 ® surgical system, demonstrating its commitment to the most advanced technology available in minimally invasive surgery. LMC has 263 licensed beds.

Responsibilities:

• Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications:

Job Requirements: 

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook required. Knowledge of standard office procedures and equipment.

Preferred Job Requirements:  

• Associate's Degree or higher in a related field of study.
• 2 years of experience working in a healthcare field/role or call center environment.
• 1 Year healthcare background/experience and/or call center experience.