Scheduler - Sr. Customer Service Rep

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net 2 Source Inc. isn''t just another staffing company, we''re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Job Title: Scheduler - Sr. Customer Service Rep

Location: Los Angeles, CA 90033

Duration: 3+ Months (with extension)

Pay Rate: $21.99/hr w2

Minimum Qualifications

• Candidates should demonstrate a strong attendance record and a history of reliability in previous positions.
• Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations.
• High school diploma or GED required.
• Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Knowledge of HIPAA compliance.
• Familiarity with various health insurance plans.
• Knowledge of medical terminology.
• Experience using medical scheduling or practice management systems.
• Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.

The Patient Access Liaison II serves as the primary point of contact for patients seeking access to academic medical centers and the Campus.

Responsibilities include:

• Answering, screening, and routing incoming and outgoing telephone calls.
• Responding to inquiries through phone, email, text, and web-based communication systems.
• Scheduling and confirming new and follow-up patient appointments.
• Registering patients and verifying insurance eligibility.
• Reviewing insurance benefits and communicating estimated patient financial responsibility.
• Performing accurate data entry while maintaining data integrity.
• Reconciling patient information as needed.
• Routing messages to providers and clinical staff using multiple communication platforms.
• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.
• Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

Awards and Accolades:

• America''s Most Honoured Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logic (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 Tech Serve Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards

Avantika Katoch

Account Manager

Direct No. 201 474 0226

Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

Contact No. 201 474 0226 | Fax: (201) 221-8131| Email: avantikak@net2source.com

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