Scheduler/Receptionist

Job Summary: Under the direction of the Business Office Manager, the Scheduler/Front Desk Representative is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

USPI Theda Oaks Gastro and Endo Center is seeking a motivated Scheduler/Receptionist to join our team. Our team is small, but we are mighty! Current operations are M-F, 5:30 a.m. - 6:30p.m., however hours will depend on patient flow. We have 4 Treatment rooms. We perform outpatient surgical procedures in Gastroenterology and Pain Management

Job Summary: Under the direction of the Business Office Manager, the Scheduler/Front Desk Representative is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

Key Responsibilities:

• Coordinate and schedule surgeries while working closely with physicians and patients.
• Verify patient information, insurance coverage, and surgical documentation to ensure everything is in order before procedures.
• Communicate pre-operative instructions and guidelines to patients, ensuring they are well-prepared.
• Serve as the primary contact for surgery-related inquiries, offering clear and compassionate communication to patients and their families.
• Adjust and manage surgical schedules to accommodate emergencies, changes, and cancellations.
• Collaborate with the clinical team to ensure that the surgical workflow is efficient and all necessary resources are available.
• Maintain meticulous records of patient schedules, documentation, and follow-up care appointments.

What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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Required Skills

Qualifications:

High School Diploma or equivalent.
Minimum 2-4 years of hospital or medical office experience required.
Knowledge of Insurance Carriers
Bilingual preferred
Must be able to communicate verbally and non-verbally in a professional way.
Ability to use time wisely in preparing work area to meet high-paced demand.
Show a genuine desire to work and improve the hospital as a whole.
Professional appearance.
Strong medical terminology.
Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience