Highlights
They are responsible for ensuring jobs are created and booked within SLA timelines, with confirmations sent the same day. Scheduler/Admin serves a hybrid role within the Special Events team, performing both scheduling and administrative duties.
Numbers & Facts
| Location | Spring Valley, California |
| Industry | Other/Not Classified |
| Company Size | 20 to 49 employees |
| Website | https://www.hannais.com/ |
Description
Scheduler/Admin
Schedule: Monday through Friday, 10:00 AM – 7:00 PM
Position Summary:
Scheduler/Admin serves a hybrid role within the Special Events team, performing both scheduling and administrative duties. They are responsible for ensuring jobs are created and booked within SLA timelines, with confirmations sent the same day. This role focuses on scheduling and provides overflow and backup support across the department.
Key Responsibilities:
Create jobs in HubSpot within 48 hours of ticket submission
Schedule jobs within 48 hours of creation
Send confirmation messages the same day interpreters are booked
Manage scheduling for the Southern region while supporting team overflow
Communicate professionally with customers regarding job and interpreter updates
Collaborate with team members to ensure all job data is accurate and complete
Support backlog reduction and ensure jobs are moving through the pipeline efficiently
Maintain updated notes and close tickets once jobs are confirmed
Daily Tasks:
Review new requests and create corresponding jobs within SLA
Schedule open jobs and confirm interpreter assignments promptly
Update HubSpot with accurate job information and notes
Communicate with admins and schedulers to keep tasks moving
Monitor pipeline and assist with urgent or delayed tasks
Support the supervisor and lead in implementing new workflows or process updates
Qualifications:
Experience in both scheduling and administrative functions
Strong attention to detail and organizational skills
Knowledge of HubSpot and scheduling tools
Excellent communication and time management abilities
Adaptable to changing priorities and able to support team needs across roles
About Company
As a woman and minority-owned California Certified Small Business, Hanna Interpreting Services LLC is committed to bridging the communications gap between those who are limited in English proficiency and their access to services throughout California.
Meet Our Executive Staff:
Jennifer Hanna, Chief Executive Officer
Jennifer is a co-founder of the company and has expertise in all aspects of the business. Jennifer has been in the language service industry for over 30 years as an interpreter and translator. Having also owned six successful small businesses in California since 1980, Jennifer is and has been a community leader, providing employment to Californians for decades.
Jennifer’s extensive interpreting experience and proven track record of being a successful business owner led to her to start a language service company of her own. Jennifer earned her Bachelor’s Degree in Business Administration from the University of Baghdad.
Tom Hanna, Esq., President
Tom is also a co-founder of the company and has expertise in all aspects of the business. Tom is a member of the California State Bar Association, earning his Juris Doctor degree from California Western School of Law. Tom also has a Bachelors Degree in Business Administration, graduating from the University of San Diego.
With experience at the United States District Court, the Social Security Administration, and public interest law firms providing pro bono legal services to victims of human and civil rights violations, Tom eventually shifted his focus back to the private sector when helping to form Hanna Interpreting Services. Having spent time on both ends of the spectrum as a public servant and as a public advocate, Tom brings a unique perspective to the company that ensures the highest level of services are being offered to our clients and those they serve.