SCCS Fraud Investigations & At-Risk Supervision Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role supports the SCCS Fraud Investigations and At-Risk Supervisions team within Platform and Product Controls and Supervision. This candidate is responsible for leading complex fraud investigations and At-Risk Supervision activities, ensuring timely detection, containment, and resolution of potential fraud, client risk exposure, and supervisory concerns. The role operates at the intersection of fraud detection, investigative rigor, supervisory oversight, and client remediation. Supervision Manager is accountable for the end-to-end lifecycle of fraud and at-risk cases: including intake, investigation, escalation, supervisory decisioning, client engagement, remediation, and closure while ensuring adherence to firm policies, regulatory requirements, and quality standards.

This position also plays a key role in risk identification and trend analysis, translating investigative insights into actionable control enhancements and influencing upstream fraud prevention strategies. This Supervision Manager collaborates closely with Front Line Units (FLUs), Global Financial Crimes (GFC), SCCS Fraud Control Strategy in Platform Controls, and Enterprise Fraud partners to ensure cohesive and timely resolution of complex scenarios.

Given the supervisory nature of the role, the candidate must demonstrate sound judgment under ambiguity, the ability to operate in a highly regulated environment, and a strong command of supervisory frameworks. This requires active engagement with FSAs, clients, and internal stakeholders to re-establish trust, resolve issues, and fraud risk. FINRA licensing is required to perform supervisory responsibilities.

Responsibilities:

• Lead end-to-end investigations of suspected or confirmed fraud and At-Risk client scenarios, ensuring timely, accurate, and well-documented case resolution.
• Assess transactional activity, account behavior, client interactions, and supporting documentation to determine fraud risk, client impact, and appropriate disposition.
• Manage a complex and high-risk case portfolio, prioritizing based on severity, exposure, and regulatory timelines while consistently meeting SLAs and quality standards.
• Produce clear, defensible investigative narratives and case documentation to support supervisory decisions, regulatory inquiries, and potential escalation to law enforcement or GFC.
• Recommend and execute appropriate remediation actions, including account restrictions, closures, client reimbursement considerations, and risk containment measures.

• Identify and manage At-Risk Persons and vulnerable client scenarios, ensuring enhanced supervision and appropriate safeguards are in place.
• Exercise supervisory judgment to ensure adherence to firm policies, suitability expectations, and regulatory requirements, including FINRA rules and client protection standards.
• Conduct client and associated party outreach, when appropriate, to validate activity, gather additional information, and support case resolution.
• Provide real-time feedback and guidance to FSAs and FLU partners to reinforce compliant behaviors and mitigate future risk.

• Maintain a strong working knowledge of fraud typologies, financial crimes risk, and supervisory frameworks, applying them to investigative and supervisory decisions.

• Serve as a liaison across business and control functions to ensure alignment on case outcomes, risk decisions, and client remediation actions.
• Drive effective communication and transparency across partners, ensuring consistent understanding of risks, actions, and decisions.

Required Qualifications:

• Active FINRA licenses required (Series 7 and 66 or equivalent; Series 9/10 or 24 required or to be obtained within a defined timeframe), enabling the candidate to perform supervisory responsibilities over registered activity.
• Demonstrated experience (3+ years) or training/knowledge in domains of fraud investigations and review, or supervisory functions within financial services, with demonstrated ability to manage complex, high-risk, and escalated case scenarios.
• Proven ability to conduct end-to-end investigations, including research, analysis of account activity, client interactions, and documentation review to assess fraud risk, determine disposition, and support defensible outcomes.
• High degree of attention to detail, organizational effectiveness, and personal ownership, with a commitment to accuracy, quality, and timely execution in a fast-paced environment.
• Demonstrated ability to make risk-based decisions under uncertainty, leveraging data, investigative findings, and professional judgment to take appropriate action and escalate concerns with urgency where appropriate.
• Experience operating within a high-volume case management environment, with a demonstrated ability to prioritize competing demands, manage large and complex caseloads, and consistently meet established service level agreements and quality standards.
• Strong communication and interpersonal skills, with the ability to present findings clearly, influence stakeholders, and engage effectively with internal partners, clients, and external parties. 

Desired Qualifications:

• Strong working knowledge of fraud typologies (e.g., identity theft, transactional fraud), investigative techniques, and risk indicators, with the ability to identify patterns, trends, and potential fraud rings.
• Strong understanding of equity, options, and margin trading activity, including the ability to assess trade behavior, identify anomalous patterns, and evaluate potential fraud or risk scenarios within complex investment accounts.
• Experience partnering across front line units, risk, compliance, and control functions to resolve cases, mitigate exposure, and drive outcomes.
• Professional certifications such as ACAMS, CFE, or equivalent are a plus, signaling depth in financial crimes and investigative discipline.

Enterprise Job Description:
This job is responsible for supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution.

Responsibilities:

• Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
• Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
• Monitors employees in call centers or financial centers ability to handle and resolve complaints

Skills:

• Attention to Detail
• Active Listening
• Critical Thinking
• Investigation Management
• Fraud Management
• Due Diligence
• Research
• Prioritization
• Decision Making
• Threat Analysis
• Trade Monitoring
• Trading
• Business Acumen
• Written Communication

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$87,700.00 - $101,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.