The SBA Servicing Specialist supports the ongoing servicing, documentation, compliance, and portfolio management of SBA loans. This role works closely with loan officers, borrowers, internal departments, and third-party partners to ensure SBA loans are closed, serviced, monitored, reported, and maintained in accordance with Bank policy, SBA requirements, and applicable SOP guidance.
• Work with loan officers, borrowers, and related third parties to service and monitor the SBA portfolio.
• Verify required loan documentation for accuracy, completeness, and compliance with Bank policy and SBA requirements before closing.
• Review, prepare, and maintain SBA loan files to meet Bank and SBA standards.
• Understand and apply SBA servicing, liquidation, and origination SOPs in daily work.
• Stay current with SBA eligibility rules, SOP revisions, Bank procedures, and required training.
Member Experience and Service Delivery
• Serve as a responsive resource for borrowers by assisting with wires, online banking issues, automatic payments, loan questions, payoff quotes, and other account servicing needs.
• Respond promptly and professionally to borrower, officer, and third-party inquiries received by phone or email.
• Prepare and send notices related to payments, late payments, rate changes, entity renewals, loan maturities, documentation requests, and other servicing requirements.
Growth, Lending, and Revenue
• Support SBA loan sales, sold loan remittance, SBA 1502 reporting, ongoing SBA fee payments, and audit support as assigned.
• Prepare Purchase Demand Kits and assist with SBA guaranty-related servicing requirements.
• Re-amortize all SBA loans at least annually and manage weekly amortized fee activity.
Operational Performance
• Audit SBA loan files prior to closing to confirm documentation accuracy, exception clearance, collateral status, and compliance with Bank and SBA standards.
• Monitor loan ticklers, annual property tax reviews, business license renewals, insurance renewals, lease renewals, financial documentation, and other portfolio maintenance items.
• Manage Tax Guard, CAIVRS, SAMs, E-Oscar credit issues, record retention, late fee waivers or refunds, paid-off loan processing, collateral releases, DMV communications, title issuance, and refinanced collateral release follow-up.
• Review delinquent taxes and notify officers as appropriate; support loan reviews conducted by the Bank and outside auditors.
• Works a regular and predictable schedule.
People Leadership and Talent Development
• Collaborate effectively with loan officers, portfolio managers, credit administration, operations, auditors, and third-party partners.
• Contribute to a service-oriented, detail-focused team environment by sharing knowledge, following through on commitments, and supporting department priorities.
Technology, Workforce Management, and Process Improvement
• Ensure SBA loan servicing activities are completed in accordance with applicable SBA SOPs, Bank policies, documentation standards, and regulatory expectations.
• Identify documentation gaps, servicing exceptions, collateral issues, and compliance concerns; escalate and follow through to resolution.
• Support SBA audit preparation and response by maintaining accurate files, records, reports, and supporting documentation.
Risk Management and Compliance
• Use Bank systems, SBA platforms, reporting tools, and portfolio tracking processes to maintain accurate loan records and timely servicing activity.
• Recommend process improvements, job aids, and documentation practices that improve accuracy, efficiency, compliance, and the borrower experience.
Strategic and Enterprise Leadership
• Support UCCU’s SBA lending strategy by helping maintain a sound, compliant, and well-serviced SBA portfolio.
• Represent the organization with professionalism, accuracy, urgency, and a commitment to helping members and business borrowers succeed.
• Complete other duties as assigned.
Who We Are (UCCU)
In 1955, a BYU faculty member discovered a concept that would change everything: a financial institution owned not by stockholders, but by the people it served. He and six colleagues each put in $5 from their own pockets. They could not afford office space, so they set up a table on a stair landing in a campus building. They had no vault, so they kept their assets in a cast-iron tub. From those humble beginnings, Utah Community Credit Union was born.
Seventy years later, UCCU has grown into one of the fastest-growing credit unions in the nation, serving more than 185,000 members across the Wasatch Front and beyond, with over $3 billion in assets and a clear ambition to reach $10 billion by 2033. What has never changed is the founding philosophy: people helping people. UCCU is still not-for-profit, still member-owned, and still driven by a mission to help members improve their financial strength, achieve their goals and dreams, and love where they bank.
UCCU's growth today is both organic and strategic. The recent acquisition of TransWest Credit Union added four branches to the network. Membership in the Allpoint ATM network expanded reach beyond its physical footprint. A landmark $7 million partnership with Utah Tech University deepened UCCU's roots in higher education and community investment. CEO Justin Olson, who has served UCCU for more than two decades in roles including CIO before stepping into the top seat, has set a clear vision for where the organization is going: "We envision UCCU as a vibrant, $10 billion institution by 2033, fueled by talented, purposeful people. Our members are at the heart of everything we do."
Why UCCU
UCCU is building something special. The organization is in a deliberate, well-resourced growth phase with a long-term strategy, a strong balance sheet, and leadership that has earned the trust of both members and employees over decades. For the right leader, this is not a role where you come in to manage steady state. It is a role where you help build the talent engine that fuels the next chapter.
Our commitment is to create an experience where employees say, "I LOVE working here because I LOVE who I’m becoming while inspiring people to LOVE where they bank." We’re focused on and invest in helping you become a better leader - from the boardroom to the family room and bank to the backyard.
UCCU holds itself to a high standard of honesty, professionalism, and integrity. Its culture is built on commitment to outstanding service, respect for others, and fiscal responsibility. Leaders here are expected to model the culture, invest in people, and lead with both strategic vision and executional discipline.
The service center sits at the center of all of it. It touches every member segment, every product, and every channel. The VP Service Center is one of the most consequential operating roles in the organization, and one of the most visible opportunities for a leader who wants to make a real difference.
Who You Are
You are a highly organized, detail-oriented lending operations professional who understands the importance of accurate documentation, compliant servicing, and responsive borrower support. You enjoy working through complex loan requirements, coordinating with multiple stakeholders, and keeping portfolio activity moving with precision and follow-through.
What You Bring
• Experience in commercial lending, SBA loan servicing, loan operations, portfolio management, loan review, or compliance support.
• Working knowledge of SBA lending requirements, servicing actions, liquidation concepts, loan documentation, collateral tracking, and portfolio monitoring.
• Ability to read, review, and validate loan documentation with strong accuracy and attention to detail.
• Strong communication skills with the ability to assist borrowers, officers, auditors, and third-party partners professionally.
• Proficiency with Microsoft Office and the ability to learn and use Bank systems, SBA platforms, reporting tools, and tracking processes.
What We Value
• Accuracy, accountability, and sound judgment in handling loan documentation and servicing requirements.
• A service mindset that balances borrower support with risk management and policy compliance.
• Initiative, follow-through, and the ability to manage multiple deadlines, ticklers, requests, and reporting responsibilities.
• Collaboration, professionalism, confidentiality, and a commitment to UCCU’s mission and values.
What Success Looks Like
• SBA loan files are accurate, complete, well-organized, and prepared in accordance with Bank and SBA standards.
• Servicing requests, payoff quotes, notices, renewals, ticklers, reports, and documentation follow-up are completed accurately and on time.
• Borrowers, loan officers, auditors, and internal partners receive responsive, professional, and knowledgeable support.
• Portfolio monitoring activities identify issues early and support timely resolution of documentation, collateral, tax, licensing, insurance, and compliance concerns.
• SBA reporting, sold loan support, remittance activity, and audit support are handled with accuracy, consistency, and strong attention to detail.
Compensation
Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees.
Equal Opportunity Statement
UCCU is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.