SB850 - Property Tax Refunds Supervisor (Tax Specialist I)

SB850 - Property Tax Refunds Supervisor (Tax Specialist I)

Salary

$33.84 Hourly

Location

Houston, TX

Job Type

Regular Full-time

Job Number

17397

Department

Tax Assessor Collector

Opening Date

10/15/2026

Closing Date

11/15/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

The Property Tax Refunds Supervisor will oversee, train and guide a team of Refund Specialists to ensure efficient customer service, accurate financial processing, and compliance with applicable regulations. This role involves supervising front-line staff, mentoring team members, resolving escalated issues, and implementing process improvements.

Review and confirm accuracy on large volumes of Litigated /Non-Litigated refunds generated by Harris Central Appraisal District.

Research and process complex overpayments, duplicate payments, paid-in-error, and adjustment refunds.

Coordinate with internal departments (e.g., finance, legal, compliance), outside organizations, and governmental entities to address any issues related to refunds.

• Update management on issues involving system errors, customer service problems, and operational anomalies.
• Monitor team performance, provide feedback, and assist in resolving complex issues or challenges.
• Assist with overseeing daily operations and ensure alignment with departmental goals, policies, and procedures.
• Provide conflict resolution for escalated taxpayer concerns in a professional and effective manner.
• Assist with developing and delivering training materials for new hires or ongoing team development.
• Manage time and schedule for Refund department staff.
• Additional duties as assigned and required.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school diploma or equivalent from an accredited institution within the U.S.

Experience:

• Minimum of three (3) years of experience in customer service, administrative support, finance, or refund processing, with at least two (2) years in a lead or supervisory role managing teams and handling escalated customer inquiries or issues.

Knowledge, Skills, and Abilities:

• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook), financial database systems, and workflow automation systems.
• Attention to detail in all financial and administrative reporting.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Knowledge & Experience:

• Knowledge of the Texas Property Tax Appraisal and Collection Process is preferred.
• In-depth knowledge of refund processing procedures and tax-related regulations is highly desirable.

General Information

Work Environment:

• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation.
• This is a full-time, in-office position. Remote work is not available unless specifically authorized based on operational needs.
• Flexibility to work evening and weekend hours may be required.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Physical Demands:

• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering, sorting)

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:

Advanced:

A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.

Intermediate:

A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.

Basic:

A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.

Entry Level:

A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

03

Which of the following best describes your verifiable experience in customer service, administrative support, finance, or refund processing? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than three (3) years
• Three (3) years or more
• I do not have this experience

04

Please provide details about your verifiable experience in customer service, administrative support, finance, or refund processing. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your applications employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

05

Which of the following best describes your verifiable in a lead or supervisory role managing teams and handling escalated customer inquiries or issues? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than two (2) years
• Two (2) years or more
• I do not have this experience

06

Please provide details about your verifiable experience in a lead or supervisory role managing teams and handling escalated customer inquiries or issues. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your applications employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

07

Which of the following best describes your knowledge and experience Select all that apply:

• Knowledge of the Texas Property Tax Appraisal and Collection Process.
• In-depth knowledge of refund processing procedures and tax-related regulations is highly desirable.
• I do not have this knowledge or experience

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx