We are seeking a mission-ready SATCOM Network Support Specialist to support the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS) mission at Hill AFB, UT. This role provides 24/7/365 technical and operational support to tactical customers accessing DoD gateway facilities, working across an extremely complex IP-based SATCOM network. Candidates must be dependable, operationally disciplined, and comfortable supporting rotating shifts in a mission essential environment.
Key Responsibilities:
- Monitor network events and element management failures in real time (24x7x365).
- Create/update tickets in DISA ticketing applications for customer issue tracking and resolution (Baseband, IF, RF).
- Configure/troubleshoot routers, switches, firewalls, and voice equipment.
- Configure/support IP satellite modems; issue option/boot/RSP files.
- Remotely access/de-access customers into IP/SATCOM networks.
- Troubleshoot SATCOM/IP issues with gateway facilities and deployed operators.
- Verify equipment remains in baseline configuration.
- Provide remote gateway configurations using SAA/GAA authorizations.
Requirements
Basic Qualifications:
- HS diploma + 2–4 years of relevant experience.
- Active Secret clearance.
- DoD 8570 IAT Level II certification (Security+ CE or equivalent) by start date.
- Ability to work rotating shifts in a 24/7 operations environment.
- Moderate experience/knowledge in one or more: SAA/GAA documentation, MILSATCOM encryption devices, SATCOM architecture & signal flow.
- Ability to manage IP over SATCOM using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.
Benefits
Core Benefits:
- Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
- Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
- Payroll: Paid Bi-Monthly.
- 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
- Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
- UNITED HEALTHCARE PPO, extensive national coverage.
- INCLUDES: Medical/Dental/Vision/HSA.
- Eligible on the first of the month, immediately after the start date.
- Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
- Training & Career Development Reimbursement of Tuition and training needed to support career development.
- $150 monthly reimbursement contribution paid monthly towards parking expenses.
- Receipts must be submitted by the close of business on the 25th of each month.
- Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
- Performance bonus – Project-based
- Yearly bonus – Company based