SAP Service Delivery Manager [15+ Years of Experience]
- 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
- Electric Utility experience is a plus but not mandatory
- Manage all aspects of IT service delivery to meet SLAs and business objectives.
- Act as the main point of contact for customer and stakeholders on service matters.
- Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
- Monitor KPIs and service metrics, providing regular performance reports.
- Drive continuous improvement and service optimization initiatives.
- Coordinate cross-functional teams for smooth service and project delivery.
- Ensure compliance with security, regulatory, and contractual obligations.
- Manage risks related to service delivery and implement mitigation plans.
- Ensure coordination between Onshore and Offshore Teams