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SAP Service Delivery Manager

TechDigital

  • San Antonio, TX
  • 29 days ago

    Highlights

    SAP Service Delivery Manager [15+ Years of Experience] 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement. Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.

    Numbers & Facts

    LocationSan Antonio, TX
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    SAP Service Delivery Manager [15+ Years of Experience]
    • 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
    • Electric Utility experience is a plus but not mandatory
    • Manage all aspects of IT service delivery to meet SLAs and business objectives.
    • Act as the main point of contact for customer and stakeholders on service matters.
    • Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
    • Monitor KPIs and service metrics, providing regular performance reports.
    • Drive continuous improvement and service optimization initiatives.
    • Coordinate cross-functional teams for smooth service and project delivery.
    • Ensure compliance with security, regulatory, and contractual obligations.
    • Manage risks related to service delivery and implement mitigation plans.
    • Ensure coordination between Onshore and Offshore Teams

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