SAP, Intelligent Trade Claims Management

The role requires deep SAP ITCM functional experience, trade-claims and deduction-management expertise, integration knowledge, infrastructure and networking awareness, and the skills to diagnose serious issues, then develop, test, package, and deliver fixes in complex, integrated, and highly configured environments. The strongest candidate combines deep SAP ITCM configuration and production-support expertise with a practical understanding of how deductions, documents, promotions, claims, approvals, settlements, and accounting entries move through an integrated landscape.

Role: SAP, Intelligent Trade Claims Management

Duration: 6-Months Contract+Ext

Location: USA Remote
Pay Range: $70/HR - $80/HR 

JOB DESCRIPTION
Role focus: SAP Intelligent Trade Claims Management processes for trade deductions, supporting documents, promotion matching, approvals, settlement, accounting integration, and analytics.
Position Summary
The role of the Senior Support Engineer, SAP Intelligent Trade Claims Management (ITCM) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position is responsible for researching, troubleshooting, and supporting multiple client architectures for global clients.
The role requires deep SAP ITCM functional experience, trade-claims and deduction-management expertise, integration knowledge, infrastructure and networking awareness, and the skills to diagnose serious issues, then develop, test, package, and deliver fixes in complex, integrated, and highly configured environments.


Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ITCM application functionality, trade-claims processes, and supporting technology.
Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience.
Provide remote-based functional support and training for SAP Intelligent Trade Claims Management and related SAP functionality.
Support client customizations, extensions, and integrations while sharing implementation guidance and best-practice advice.
Diagnose and resolve issues involving claims created from accounts-receivable open residual items, deduction eligibility, duplicate or incorrect deductions, claim validation, approval, settlement, and accounting entries.
Troubleshoot document retrieval, document uploading, information extraction, product-data review, attachments, duplicate documents, and duplicate claim-link scenarios.
Analyze promotion auto-matching, recommended matches, promotion searches, allocations, dates, business rules, and exceptions that prevent accurate or timely claim processing.
Support integrations with accounts receivable, cash applications, trade promotion management, ERP master data, customer portals, email sources, spreadsheets, PDFs, and third-party systems.
Investigate claim-processing errors, approval-routing issues, automatic submission and approval behavior, settlement due lists, settlement runs, settlement cancellations, and settlement documents.
Support dashboard, data-export, and real-time analytics issues that affect visibility into claims-processing activities.
Develop application break fixes for critical product defects.
Create scripts and diagnostic approaches to identify, analyze, and correct data issues.
Manage one or more key assigned accounts as a technical and functional adviser.
Provide hands-on assistance using proprietary tools in a test environment or through remote client connectivity.
Be a proactive contributor to a 24x7x365 support organization, requiring flexibility to work evenings, weekends, and holidays when needed and to monitor email regularly outside standard business hours.
Collaborate with team members in a virtual environment to apply field experience across different client situations.
Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes that improve the client experience.


Education
Bachelor’s degree in Computer Science, Information Systems, Business, Finance, Accounting, Supply Chain, or a related field, or equivalent professional experience.


Experience
10+ years of relevant SAP experience, with substantial hands-on expertise in SAP Intelligent Trade Claims Management (ITCM) and/or closely related SAP trade claims, deductions, receivables, cash application, or trade promotion functionality.
A track record of successful roles in multiple SAP implementation, support, or upgrade projects.
Deep working knowledge of trade-claims business processes, including deductions, supporting documentation, validation, promotion matching, approval, settlement, and financial posting.
Experience with claim creation from accounts-receivable residual items and the integration of claim outcomes with accounting processes.
Experience supporting document ingestion and extracted data from sources such as customer portals, email, Excel files, and PDFs, including harmonization with ERP master data.
Experience with promotion auto-matching, recommended matches, business rules, exception handling, duplicate detection, and claims approval workflows.
Experience supporting SAP and non-SAP integrations across cloud, on-premises, or mixed system landscapes.
Knowledge of relevant integration points with accounts receivable, cash applications, trade promotion management, ERP master data, analytics, APIs, interfaces, and middleware.
Expertise with SAP R/3, ECC, SAP NetWeaver, and relevant SAP knowledge-management technologies, including full lifecycle implementation, configuration, administration, and production support.
Analytical and logical problem-resolution skills, including the ability to trace claims, documents, promotions, approvals, settlements, and accounting data across systems and interfaces.
SAP certification(s) preferred.
Knowledge of localizations, including architecture, implementation, and key functionality.
Knowledge of maintenance and patching mechanics and SAP architecture.


Skills
Superb troubleshooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long-term, successful working relationships with clients.
Strong knowledge of SAP ITCM application functionality, configuration, master data relationships, claims processing, document flows, jobs, interfaces, and data integration.
Deep knowledge of SAP customization and extension methodologies.
Excellent development and diagnostic skills using the SAP toolset; ability to collaborate effectively with functional, ABAP, Basis, integration, infrastructure, and finance specialists.
Ability to analyze complex claim scenarios and distinguish process, configuration, master-data, document-extraction, matching-rule, integration, and accounting issues.
Excellent interpersonal, presentation, and verbal and written communication skills.
Attention to detail and the ability to learn quickly.
Extreme focus on client satisfaction.
Demonstrated ability to work independently and as part of a team.
Ability to work calmly and professionally in high-pressure situations.
Ability to work remotely from a home-based office in a virtual environment.


Desired Qualifications
Extensive knowledge of multiple SAP modules and releases, including product-suite business processes, navigation, configuration requirements, integrations, and underlying technology.
Experience with trade promotion management, accounts receivable, cash application, claims and deduction management, settlement, and financial reconciliation.
Experience with intelligent document processing, promotion matching, analytics, APIs, and third-party data ingestion is advantageous.
Knowledge of SAP Industry Solutions, particularly consumer products, retail, manufacturing, wholesale distribution, or related sectors.
Knowledge of country-specific solutions and global implementations.
A consulting background is useful but not mandatory.
Experience supporting high-volume, highly integrated, business-critical claims and financial-processing environments.
Experience with cloud, on-premises, and hybrid SAP landscapes is advantageous.



Success Profile
The strongest candidate combines deep SAP ITCM configuration and production-support expertise with a practical understanding of how deductions, documents, promotions, claims, approvals, settlements, and accounting entries move through an integrated landscape. The engineer can isolate whether an issue originates in business process, configuration, master data, document extraction, matching rules, custom code, integration, infrastructure, or an external platform, and can guide the client to a reliable and supportable resolution.