SAP Hybris Support Analyst

Must Have Technical/Functional Skills

SAP Commerce Cloud (Hybris) support and troubleshooting Java, J2EE, Spring Boot development/support knowledge REST APIs and Microservices architecture SQL query analysis and database troubleshooting Incident, Problem, and Change Management processes Application log analysis and monitoring Agile and ITIL process knowledge

Roles & Responsibilities

Provide L2/L3 application support for SAP Commerce Cloud (Hybris) applications. Analyze and resolve production incidents, service requests, and problem tickets. Perform root cause analysis and implement preventive measures. Monitor application performance, integrations, and batch processes. Work closely with business users, development teams, and infrastructure teams. Support deployments, release activities, and environment validations. Prepare support documentation, KB articles, and operational reports

Generic Managerial Skills, If any

Retail or eCommerce domain experience Azure/AWS cloud exposure Experience with ServiceNow, Splunk, Dynatrace, or similar monitoring tools OMS/Order Management integration exposure

TCS Employee Benefits Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Aut& Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Salary Range-$100,000-$130,000 a year