SAP Hybris Support Analyst

Role: Analyst

Required Skills: Java | SAP Hybris

Experience: 5 - 8 Years

Function: TECHNOLOGY

Apply By: 2026-11-14

Must Have Technical/Functional Skills

• SAP Commerce Cloud (Hybris) support and troubleshooting
• Java, J2EE, Spring Boot development/support knowledge
• REST APIs and Microservices architecture
• SQL query analysis and database troubleshooting
• Incident, Problem, and Change Management processes
• Application log analysis and monitoring
• Agile and ITIL process knowledge

Roles & Responsibilities

• Provide L2/L3 application support for SAP Commerce Cloud (Hybris) applications.
• Analyze and resolve production incidents, service requests, and problem tickets.
• Perform root cause analysis and implement preventive measures.
• Monitor application performance, integrations, and batch processes.
• Work closely with business users, development teams, and infrastructure teams.
• Support deployments, release activities, and environment validations.
• Prepare support documentation, KB articles, and operational reports

Generic Managerial Skills, If any

• Retail or eCommerce domain experience Azure/AWS cloud exposure Experience with ServiceNow, Splunk, Dynatrace, or similar monitoring tools OMS/Order Management integration exposure

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Salary Range-$100,000-$130,000 a year