Role:-
SAP
EWM Lead Architect- SME
Location:- Fargo
GA ( Travel/ Remote)
Mode of Hire:- Subcon
Payrate Range :- ***-***/h USD C2C
Visa:-
Any
SAP Extended Warehouse Management (EWM) Subject Matter Expert (SME) Job Description
Role Summary
The SAP Extended Warehouse Management (EWM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP EWM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.
Responsibilities
Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP EWM.
Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
Advise customers and delivery teams on SAP EWM standardization, optimization, process improvements, and system enhancements.
Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
Act as the functional coordination point within the delivery team for SAP EWM-related activities.
Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
Identify opportunities for process automation, warehouse optimization, and operational efficiency improvements.
Mentor team members, share domain expertise, and promote continuous knowledge development.
Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.
Key Tasks
Act as the primary functional contact for SAP EWM-related topics within the core delivery team.
Ensure efficient service delivery and continuous value addition to the customer.
Coordinate functional activities across core team members.
Conduct internal status meetings in collaboration with the ASM, focusing on SAP EWM service performance and critical issues.
Identify, assess, and mitigate functional risks impacting warehouse operations and service delivery.
Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
Validate functional Change Requests raised by consultants, including:
Solution approach review
Effort estimation validation
Resource requirement assessment
Impact and risk analysis
Support the ASM and delivery team by:
Participating in customer meetings and service reviews
Presenting SAP EWM-specific topics during project kick-offs and governance discussions
Supporting functional de-escalation activities
Prioritizing incidents, service requests, defects, and enhancement activities
Provide recommendations for warehouse process optimization, automation, inventory accuracy improvements, and operational excellence initiatives.
Required Skills
Strong hands-on experience in SAP Extended Warehouse Management (EWM).
Expertise in:
Inbound and Outbound Warehouse Processes
Goods Receipt and Putaway
Picking, Packing, and Shipping
Inventory Management and Physical Inventory
Warehouse Structure and Storage Type Configuration
Wave Management
Slotting and Rearrangement
Labor Management
Yard Management
Cross-Docking
Replenishment Processes
Handling Unit Management
RF Framework and Mobile Warehouse Processes
Warehouse Monitoring and Reporting
Exception Handling and Process Optimization
Strong understanding of integration with:
SAP S/4HANA
SAP MM
SAP SD
SAP TM
SAP PP
SAP QM
Experience with incident management, problem management, and change management processes in AMS environments.
Ability to perform effort estimations, impact assessments, and solution reviews.
Strong customer-facing, stakeholder management, and communication skills.
Experience working in global delivery and support environments.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
*** .