Details:
Stefanini Group is hiring!
Stefanini is looking for an SAP L1 Production Support Specialist , Marshall, MI (Onsite)
For quick apply, please reach out Fardeen Ali at 248-582-6473/ fardeen.ali2@stefanini.com
You will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM''s business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking. In this role, you will sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.
Responsibilities
L1 Production Support & Incident Management
- Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment.
- Own end-to-end support workflows in JIRA, ServiceNow, and CALM-managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
- Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders
Finance & Integration Support
- Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.
- Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.
- Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).
Training & Enablement
- Support BOBM SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.
- Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.