Salon Receptionist / Guest Coordinator

We're looking for a warm, polished, and highly organized Salon Receptionist / Guest Coordinator to join our team on Newbury Street. As the first and last point of contact for our guests, you'll play a key role in creating an exceptional salon experience while keeping our daily operations running smoothly.

Responsibilities

• Welcome guests with professionalism and genuine hospitality
• Schedule and manage appointments with accuracy and efficiency
• Answer phone calls, emails, and text inquiries
• Confirm appointments and assist with client check-in and check-out
• Maintain an organized and welcoming reception area
• Coordinate stylist schedules and help ensure the day flows seamlessly
• Process payments and assist guests with retail purchases
• Deliver outstanding customer service while creating a positive guest experience

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude
• Comfortable using scheduling software and point-of-sale systems
• Ability to thrive in a fast-paced, luxury salon environment
• Previous salon, spa, hospitality, or customer service experience is preferred but not required

What We Offer

• Competitive hourly pay
• Employee discounts on services and retail products
• Supportive, team-oriented environment
• Opportunity for growth within a luxury salon
• Work in one of Boston's premier beauty destinations on Newbury Street

If you're passionate about exceptional customer service and enjoy working in a fast-paced, fashion-forward environment, we'd love to meet you. Please send your resume and a brief introduction—we look forward to hearing from you!

SALON EVA MICHELLE, a high-end Best of Boston Award Winning, reputable salon seeking an experienced, responsible, fun and creative, fashion forward team player.