Salesforce Technical Specialist

Williams Scotsman Inc

Scottsdale, AZ

JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Automation, Business Analysis, Business Case, Business Development, Business Processes, Cloud Computing, Communication Skills, Consulting, Customer Acquisition, Customer Relations, Customer Support/Service, Data Management, Documentation, Establish Priorities, Incentive Programs, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Office Equipment, On Site Support, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Product Planning, Product Strategy, Project Management Software, Prototyping, Quality Assurance, Risk Analysis, SAP, Sales, Salesforce.com, Scrum Project Management and Software Development, Software Development, Software Engineering, Systems Analysis, Team Player, Technical Delivery, Technical Leadership, Technical Writing, Technical/Engineering Design, Test Case, Test Requirements, Test Scripts, Use Cases, Validation Testing, Wireframes, Writing Skills
LOCATION
Scottsdale, AZ
POSTED
30+ days ago

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North Americas leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative ?exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Salesforce Technical Specialist will work with the Willscot IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The specialist will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.

WHAT YOULL BE DOING:

Principal Responsibilities:

  • Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)
  • Clearly understand the business use cases and requirements to document the technical solution
  • Collaborate with the Business Analysts to document requests for enhancements and defects
  • Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
  • Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
  • Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
  • Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
  • Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
  • Assist the implementation team with grooming the backlog enhancement list
  • Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
  • Improve skills in Force.com products by completing Salesforce trailhead trails
  • Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
  • Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
  • Keep up to date with the new system releases and new features
  • Perform other duties and responsibilities as assigned

Technology:

  • Computer, telephone, and electronic office equipment
  • Salesforce.com Sales Cloud, Service Cloud, Field Service Lightning
  • MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools

EDUCATION AND QUALIFICATIONS:

  • Salesforce.com or other relevant certification preferred (ADM 201, Certified Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant)
  • Systems analyst experience required
  • Working knowledge of Apex, Triggers, Visual Force, and Lighting Components
  • 5+ years of Salesforce experience
  • Strong expertise in Sales Cloud and Service Cloud
  • Working knowledge of SFDC and SAP integration preferred but not required
  • 5+ years in an Applications Development environment
  • Bachelors degree preferred
  • Excellent problem-solving skills
  • Experience with Visio, Power Point, Excel, Office 365, and MS Word
  • Strong understanding of the Agile Scrum Framework
  • Excellent verbal and written communication skills

This posting is for a(n) New Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

About the Company

W

Williams Scotsman Inc

We are passionate about solving space problems. It began with the creation of an office on wheels that could move along with crews as they built miles of interstate highways in the 1950s. It continues to evolve today with panelized products that can be configured in a multitude of ways to thoughtfully curated packages – our 360⁰ Service™ packages with a mix of furniture, appliances and add-ons –that outfit your mobile office with everything you need to be “ready to work”.

What prompts the need for additional space? The most typical reasons are company growth, new construction, renovations, changes in school population or legislation setting the size of classes, and disasters created by both natural and man-made origins. It can also be dictated by practicality and timing. Compared to traditional construction, modular buildings are ready for occupation faster and easy to expand, reduce, relocate or remove.

Whether you choose one of our solutions by industry, end use, or specific model, we want to make your leasing experience easy, efficient, and economical. With the addition of our 360⁰ Service™ packages, that ease of doing business is increased tenfold.

The passion that began over fifty years ago is rekindled every time we connect with our customers. For us, there are no space problems just solutions.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Construction
FOUNDED
1955
WEBSITE
https://www.willscot.com/