Salesforce Technical Product Owner PCO

Role: Salesforce Technical Product Owner – PCO

Location: Louisville Kentucky

Type: Contract

Key Responsibilities

• Serve as the Product Owner and functional SME for PCO products and platforms.

• Define and manage the product vision, roadmap, priorities, and backlog aligned with business objectives.

• Translate business requirements into scalable data, process, integration, and technology solutions.

• Partner with business stakeholders, architects, engineers, and delivery teams to drive product strategy and execution.

• Lead requirements gathering, product discovery workshops, and stakeholder engagement sessions.

• Define user stories, acceptance criteria, business rules, and functional specifications.

• Drive implementation of PCO capabilities including provider onboarding, credentialing, provider data management, provider engagement, network management, and analytics.

• Collaborate with data and integration teams to establish a trusted provider data foundation and golden provider record.

• Prioritize features and enhancements to accelerate delivery, maximize business value, and improve provider experience.

• Support Agile delivery processes, sprint planning, backlog grooming, testing, and release management.

• Track product success metrics and continuously improve adoption, usability, and operational efficiency.

Required Qualifications

• Bachelor's degree in business, Healthcare Administration, Information Systems, Computer Science, or related field.

• Experience as a Product Owner, Product Manager, Business Analyst, or Functional Lead in healthcare payer/provider environments.

• Strong knowledge of Provider Lifecycle Management, Provider Data Management, Provider Network Operations, and Provider Experience.

• Experience with Provider, MDM, CRM, Customer 360, or healthcare digital transformation initiatives.

• Hands-on experience with Salesforce CRM, including Sales Cloud, Service Cloud, or Health Cloud, with the ability to translate provider business needs into Salesforce capabilities, user stories, workflows, and integration requirements.

• Strong understanding of Agile methodologies, product lifecycle management, and stakeholder management.

• Ability to translate business strategy into product features and technical requirements.

Preferred Qualifications

• Experience with healthcare payer platforms, provider data solutions, and cloud-based architectures.

• Knowledge of healthcare interoperability standards including FHIR, HL7, APIs, and provider integration frameworks.

• Experience working with data governance, MDM, analytics, and AI-enabled healthcare solutions.