| Location | Cleveland, OH |
| Salary | $80,000–$95,000 Per Year |
Salesforce System Administrator
Salary
$80,000.00 - $95,000.00 Annually
Location
1601 - Innovation & Technology
Job Type
Full-time
Job Number
11082-HR
Department
1601 - Innovation & Technology
Division
160102 - Innovation System Services
Opening Date
09/29/2026
Closing Date
10/8/2026 11:59 PM Eastern
Description
Salesforce System Administrator
The Salesforce System Administrator is responsible for serving as the primary administrator for the City of Cleveland's Salesforce environment. the administrator ensures secure system configuration, reliable data operations, accurate access governance, and ongoing improvements aligned with business needs. This role ensures system reliability, data integrity, secure access management, and continuous improvements aligned with business needs across Innovation & Technology Services (ITS) and the business departments The administrator collaborates closely with program managers, business analysts, leadership, and external partners to deliver a stable, user-friendly, and scalable platform.
Examples of Duties
Coordinates with staff involved in the development, implementation, and improvement of departmental programs, services, and/or operational processes. Supervises and oversees planning, analysis, coordination, implementation, and documentation of departmental activities to ensure alignment with goals, objectives and established standards.
Responsible program planning, including the development and review of project plans to ensure objectives and requirements are met. Resolves issues related to staffing, resources, timelines, or operational priorities and addresses complex administrative or operational matters.
Evaluate and/or assess effectiveness of programs and recommend improvements. May oversee planning, budgeting, and activities related to departmental programs, services, or operational resources.
Monitors project timelines and expenditures to ensure. Prepares reports regarding program activities, project status, and operational issues. Performs other job-related duties as required.
Minimum Qualifications
Bachelor's degree in Business Administration, Public Administration, or a related field from an accredited four-year college or university required.
(Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.
(Substitution: A project or program management certification may substitute for up to two years college education.)
Five years of full-time paid experience in program or project management, administrative operations, or a related field required.
Must be proficient in the use of computers and common office software applications.
Must possess strong written, verbal, organizational, communication, and time management skills.
Must be able to lift and carry a minimum of thirty (30) pounds.
Valid State of Ohio Driver's License required.
Supplemental Information
Core duties include:
System Configuration & Platform Management
Workflow Automation & Enhancements
Document Generation & Integrated Systems
Data Quality, Reporting & Governance
Cross-Functional Collaboration
https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards
The Citys guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.
01
Describe your experience with Salesforce administration-including configuration of objects, permissions, automation flows, or document generation.
02
Provide examples of Salesforce automations or workflows you have built or maintained (Flows, validation rules, approvals, dynamic forms, etc.).
03
Describe your experience supporting integrations such as email/calendar sync, API-based connections, or external signature platforms like DocuSign.
Required Question
Employer City of Cleveland
Address 601 Lakeside Avenue
Cleveland, Ohio, 44114
Phone 216-664-2493