Salesforce Support Engineer

In this role, you'll support and enhance our Salesforce environment through day-to-day administration, configuration changes, Lightning Flow customization, targeted Apex code updates, integration management, and the creation of reports and dashboards that drive informed business decisions. Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.

Salesforce Support Engineer
Rate: $45.00 - $47.00 hourly
Experience: 5+ years

Job Description

We're seeking a Salesforce professional who enjoys solving business challenges through technology. In this role, you'll support and enhance our Salesforce environment through day-to-day administration, configuration changes, Lightning Flow customization, targeted Apex code updates, integration management, and the creation of reports and dashboards that drive informed business decisions.

Why you'll enjoy this role: You'll have the opportunity to influence the evolution of the Salesforce platform, collaborate with multiple business teams, and see your solutions make an immediate impact across the organization.

Major Responsibilities

• Function as Salesforce specialist CRM developer responsible for the support of multiple salesforce applications within the Org
• Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability.
• Use ServiceNow to track incident/request progress.
• Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.
• Development of triggers, custom objects, lightning flows, and small enhancements to Apex / Batch classes.
• Develop and create customized reports and dashboards within Salesforce CRM.
• Perform data management activities including data loads and data clean up jobs as per business requirement.
• Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems.
• Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes.

Required Knowledge and Skills

• 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.
• 2-3 years experience in ITSM tools like Service Now, Incident management, Problem/Change management.
• 2+ years' experience in data architecture and data migration.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
• Hands on experience with Omnistudio and Omniscripts.
• 3-5 years of experience on debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API.
• Development experience to enhance small Apex codes / Batch classes.
• Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions.
• Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.)
• Experience in Salesforce deployments using Copado and GitHub
• Strong communication and interpersonal skills.

Additional Preferred Knowledge and Skills
- Certified Salesforce Administrator
- Certified Salesforce Platform Developer I / Salesforce Platform App Builder
- Salesforce CPQ preferred.
- Salesforce Financial Service Cloud.
- Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework.
- Experience with defect-management and testing-automation tools.

Experience
Bachelor's Degree in Computer Science or equivalent relevant, proven work experience