Salesforce Support Analyst

Pay Rate: $87 per hour

Summary:

• Location: Iselin, NJ
• Work Mode: Onsite

Responsibilities:

• Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
• Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
• MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
• Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
• Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
• Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.

Requirements:

• Minimum 5 years in Salesforce administration and support with MuleSoft integration experience.

Technical Skills:

• Strong Salesforce administration proficiency (security model, data management, customization).
• Working knowledge of MuleSoft Anypoint Platform and API management.
• Experience with SOQL, Data Loader, REST/SOAP APIs.
• Basic understanding of Apex and Visualforce for troubleshooting.
• Familiarity with version control and change management.

Core Competencies:

• Exceptional analytical and problem-solving abilities.
• Excellent communication skills with ability to explain technical concepts to diverse audiences.
• Strong attention to detail and ability to manage multiple priorities.
• Customer-service oriented with collaborative mindset.

Preferred Skills:

• Salesforce Administrator certification (ADM 201).
• Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
• Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.