Amazon Web Services (AWS), Apache Kafka, Apex Programming Language, Application Programming Interface (API), Architectural Design, Artificial Intelligence (AI), Brokerage, Case Management, Centers for Disease Control and Prevention (CDC), Cloud Computing, Computer Telephony Integration (CTI), Customer Service Tools, Data Collection, Home Automation, Knowledge Base, Middleware, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), Salesforce.com, Service Level Agreement (SLA), Skills-Based Routing, Software Engineering, Telephony
A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key
Technical Skills
- Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
- Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
- Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities
- Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
- API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
- Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
- Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
- Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
- Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
- AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience
- API Development: Connecting external systems using REST and SOAP APIs.
- Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
- Real-Time Data: Using Platform Events and middleware to exchange live data securely