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Salesforce Service Cloud Developer

TechDigital Corporation

  • Seattle, WA
  • 30+ days ago

    Highlights

    A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key. Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.

    Numbers & Facts

    LocationSeattle, WA
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key

    Technical Skills
    • Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
    • Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
    • Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities
    • Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
    • API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
    • Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
    • Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
    • Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
    • Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
    • AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience
    • API Development: Connecting external systems using REST and SOAP APIs.
    • Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
    • Real-Time Data: Using Platform Events and middleware to exchange live data securely

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