Salesforce Service Cloud Developer

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

Job Overview:

Pay Range: $55hr - $60hr

Requirement/Must Have:

• 1+ years of experience in Salesforce Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Experience with Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
• Certifications: Salesforce Platform Developer I / II, Service Cloud Consultant.

Responsibilities:

• Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
• Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.
• Customize cases, entitlements, SLAs, and knowledge bases.
• Configure Omni-Channel, skill-based routing, and the Service Console workspace.
• Build complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• Integrate modern features like Einstein Bots or Agentforce conversational tools.
• Connect external systems using REST and SOAP APIs.
• Implement CTI (Computer Telephony Integration) and third-party chat tools like AWS.
• Use Platform Events and middleware to exchange live data securely.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.