| Location | Charlotte, NC |
| Salary | $140,000–$190,000 Per Year |
Careers at LTM
Salesforce Senior Engagement Manager
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Role description
Job Title: Salesforce Senior Engagement Manager
Job Location: Charlotte, NC
We are looking for an experienced Salesforce Senior Engagement Manager to own strategic client engagements and drive successful delivery of largescale Salesforce programs The role will serve as the primary interface between customer leadership business stakeholders and delivery teams with accountability for client satisfaction program governance financial performance delivery excellence risk management and account growth
Key Responsibilities
Client Engagement Management
Serve as the primary engagement point for senior customer stakeholders and build strong trusted client relationships
Understand customer business priorities and align Salesforce delivery roadmaps with strategic objectives
Conduct executivelevel governance meetings steering committee reviews and engagement health discussions
Manage client expectations escalations dependencies and critical delivery decisions
Drive overall customer satisfaction and ensure consistent stakeholder communication
Program Delivery Management
Own endtoend delivery of complex Salesforce transformation implementation enhancement and support engagements
Provide oversight across multiple Salesforce workstreams releases and distributed delivery teams
Partner with Salesforce Architects Delivery Managers Product Owners Scrum Masters and technical teams to ensure successful execution
Establish delivery governance covering scope schedule quality risks dependencies and milestones
Monitor program KPIs delivery health resource utilization and overall engagement performance
Proactively identify program risks delivery challenges and dependencies and drive mitigation plans
Ensure smooth coordination between onshore and offshore teams
Financial Commercial Management
Own engagement financials including revenue margin forecasting budgeting billing and resource utilization
Monitor project profitability and proactively address financial or operational variances
Manage contractual commitments SOW deliverables change requests and commercial dependencies
Partner with account leadership on resource planning staffing and demand forecasting
Ensure timely invoicing milestone tracking and commercial governance
Account Growth Business Development
Identify opportunities for expanding Salesforce capabilities within the customer environment
Partner with Sales and Account Leadership on proposals estimates SOWs renewals and new opportunities
Support solutioning and presales activities for Salesforce transformation initiatives
Drive account growth through customer relationships delivery credibility and identification of new business opportunities
Contribute to strategic account planning and Salesforce capability positioning
Governance Leadership
Establish effective program governance and executive reporting mechanisms
Provide leadership and direction to crossfunctional onshoreoffshore teams
Drive delivery standards Agile practices quality processes and continuous improvement
Mentor Project Managers Delivery Managers Scrum Masters and other engagement team members
Coordinate with Salesforce technical leadership to ensure business priorities and technical roadmaps remain aligned
Manage escalations and drive timely decisions across business functional and technical stakeholders
Required Skills
12 years of experience in IT services consulting program management or customer engagement management
Strong experience managing enterprise SalesforceCRM programs
Proven experience managing large distributed onshoreoffshore delivery teams
Strong understanding of Salesforce Sales Cloud Service Cloud Experience Cloud Platform and integrationdriven enterprise programs
Strong program governance stakeholder management and executive communication capabilities
Experience managing PL revenue margins forecasts utilization billing and project financials
Strong experience with SOWs contracts change requests estimations and commercial management
Ability to manage multiple workstreams dependencies risks and seniorlevel escalations
Experience with AgileScrum and enterprise delivery methodologies
Excellent leadership negotiation presentation and customer relationship management skills
Preferred Qualifications
Salesforce certifications or strong Salesforce ecosystem experience preferred
PMP PgMP SAFe Scrum or Agile certifications are advantageous
Experience managing large Salesforce implementation and AMSsupport engagements
Experience supporting Salesforce proposals presales solutioning and account expansion
Experience working with executivelevel customer stakeholders
Key Deliverables
Engagement Program Governance
Client Relationship Management
Executive SteerCo Reporting
Delivery Milestone Management
Financial and Commercial Governance
Revenue Margin Forecast Management
Risk Issue Escalation Management
Resource Capacity Planning
SOW Change Request Management
Skills
Mandatory Skills : Account Management & Mining, Benefits Management, Pursuit/ Proposal Management, Stakeholder Management
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 140,000.00 to 190,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
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