Salesforce SaaS Platform Administrator

Experience Required: 5+ Years

Responsibilities

• Administer and maintain the Salesforce platform, ensuring reliability, security, and performance.
• Manage user accounts, profiles, roles, permissions, and security settings.
• Configure and support Salesforce applications, objects, workflows, reports, dashboards, and automation processes.
• Design and maintain Salesforce Flows and process automation solutions.
• Support data management activities including imports, exports, cleansing, and validation.
• Monitor and troubleshoot platform issues, user requests, and system performance concerns.
• Support integrations between Salesforce and external applications using APIs and integration tools.
• Collaborate with business stakeholders and technical teams to gather requirements and implement solutions.
• Create and maintain system documentation, procedures, and training materials.
• Conduct end-user training and provide guidance on Salesforce best practices.

Required Skills & Experience

• 5+ years of hands-on Salesforce Administration experience.
• Strong experience with Salesforce configuration and customization.
• Expertise in Salesforce Flow, Process Automation, Reports, and Dashboards.
• Experience managing users, roles, profiles, permission sets, and security controls.
• Strong knowledge of Salesforce data management and governance practices.
• Experience troubleshooting complex Salesforce issues.
• Working knowledge of Salesforce APIs, integrations, and connected applications.
• Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications

• Salesforce Administrator Certification.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Cloud Consultant Certifications.
• Experience supporting enterprise-scale Salesforce implementations.