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Salesforce QA

Echo IT Solutions, Inc

  • San Francisco, CA
  • 29 days ago

    Highlights

    Good understanding of Salesforce admin concepts (user management, security, configuration, Escalation/de escalation, Case management, case routing, Agent configeration). Key Responsibilities Perform functional testing of Salesforce applications (Service Cloud).

    Numbers & Facts

    LocationSan Francisco, CA

    Description

    Salesforce QA
    Hybrid San Francisco, CA 3 days/week
    Full Time

    Key Responsibilities
    • Perform functional testing of Salesforce applications (Service Cloud).
    • Design, write and execute detailed test cases based on business requirements.
    • Apply Salesforce admin concepts for configuration and testing support.
    • Identify, document and track defects; collaborate with development teams for resolution.
    • Collaborate closely with developers and Meta engineers to ensure comprehensive test coverage.
    Required Skills
    • Strong experience in Salesforce functional testing.
    • Good understanding of Salesforce admin concepts (user management, security, configuration, Escalation/de escalation, Case management , case routing , Agent configeration).
    • Experience with defect tracking and reporting tools.
    Secondary Skills
    • Experience with Experience Cloud (Community Cloud) testing.
    Qualifications
    • 3+ years of experience in Salesforce QA or similar roles.
    • Good analytical and problem-solving skills.
    • Excellent communication and teamwork abilities.

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