Salesforce Project Manager

processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement. The PM will be responsible for leading meetings, oversee various projects, manager the Salesforce Program plan, develop a.

Title: DCY - Program Manager 4 / PM4
Duration: 11/16/2026 - 06/30/2027
Work Hours: 40hrs/week – 08hrs/day
Location: 246 North High Street, 8th Floor, Columbus, OH 43215
Position: Hybrid


Requirement
Description:

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The Program
Manager (PM) oversees, leads, and administers the setting up and
implemetation of DCY’s Salesforce Program. The PM is the individual
ultimately responsible to the agency. The PM’s primary responsibility is to
drive the entire efforts for setting up the Salesforce Org, oversee the implement
of DCY’s Salesforce projects, application rewrites, governance, and
operations. The PM must ensure that any risks to projects are addressed to
assist with timely completion and that the final product meets the business,
technical, and established quality requirements.



The PM will
provide the following:

·
Strategic Planning & Leadership

o
Define and drive the overall Salesforce
program vision, strategy, and roadmap.

o
Align Salesforce initiatives with business
goals and stakeholder priorities.

o
Lead cross-functional teams in program
planning and execution.

·
Program Oversight

o
Manage the end-to-end lifecycle of
Salesforce-related projects and initiatives.


o
Oversee timelines, budgets, deliverables, and
resource allocation.

o
Ensure governance, risk management, and
compliance across Salesforce implementations.

·
Stakeholder Management

o
Act as a liaison between business stakeholders
and technical teams.

o
Facilitate requirements gathering,
prioritization, and expectation setting.

o
Communicate status updates, milestones, and
issues to senior leadership.

·
Process Improvement

o
Analyze and improve business processes through
Salesforce automation and tools.

o
Champion best practices in CRM adoption, data
quality, and user engagement.

o
Drive continuous improvement using feedback,
metrics, and analytics.

·
Technical Oversight (Non-Coding Role)

o
Collaborate with Salesforce developers,
administrators, and architects on technical solutions.

o
Ensure scalability, performance, and
maintainability of the Salesforce platform.


o
Oversee integrations with other enterprise
systems (ERP, marketing automation, etc.).


·
Change Management & Training

o
Lead change management efforts to support
adoption of Salesforce features.

o
Plan and coordinate training programs for
users and stakeholders.

o
Support user onboarding and provide enablement
resources.

·
Reporting & Analytics

o
Track key performance indicators (KPIs) and
success metrics for Salesforce initiatives.


o
Deliver dashboards and reports that provide
business insight and value.









The Ohio
Department of Children and Youth (DCY) is looking for an experienced and
ambitious PM to join the team. As a PM contractor, she or he will provide oversight,
direction, and guidance to project teams to ensure progress, alignment with
business and technical requirements and goals, and monitor timelines across
all SF projects. The PM will also drive and oversee the creation of the
various governance processes for DCY’s Salesforce Program. They will assist
in the org setup and manage the planner and activities including oversight,
orchestration, coordination, and delegation.



The PM will
be responsible for working with the project teams across multiple vendors
including the Salesforce Strategic Consult hired to assist setting up DCY’s
Salesforce Org, internal teams, DCY leadership, and program area Subject
Matter Experts (SMEs). The role is responsible for working with line of
business SMEs and key stakeholders to optimize the value IT delivers and to
accomplish the Big Ideas. The PM will be responsible for leading meetings,
oversee various projects, manager the Salesforce Program plan, develop a
program roadmap, facilitate vendor management, and manage risks and issues.



This position
will function as a highly skilled PM that also includes:


- Provide general project
management support which includes developing and maintaining work
breakdown structures, assisting project teams with developing and
maintaining project schedules, assisting with the requirements
definition process, interfacing with technology subject matter experts, working
with project managers to drive projects towards on-time completion,
within budget and meeting quality standards.

- Working with project teams to
identify risks and issues. Identifying mitigation strategies.

- Conduct status meetings and
perform risk assessments, track action items and provide reporting
needed by the Division Leadership.

- Implement risk mitigation strategies
to ensure high quality and on-time delivery of projects.




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Experience

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·
Solid experience in leading the
implementation of workflow automation solution including gathering and
creating efficient business workflow process.


·
Extensive knowledge of project management
processes, systems development methods, technology management best practices,
organizational change management concepts, and business process improvement
methods.

·
In-depth knowledge of project planning
techniques and automated project planning tools.

·
Experience in managing several different
priorities and responsibilities.

·
Excellent documentation skills.

·
Experience creating detailed project
documents including project charter, implementation plan, test plan,
deployment plan, and reports and giving presentations based on the
appropriate audience.

·
Excellent planning, organizational, and time
management skills.

·
Must have strong verbal, written, and
interpersonal communication skills.


- Proven track record in managing complex infrastructure
and website development projects from conception through completion
while working with cross-functional teams.

- Experience performing business analysis and/or
project management for software development projects.


·
Excellent
client-facing and internal communication skills

·
Experience
in vendor management.

·
Excellent
decision and critical thinking skills



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Mandatory
Requirements/Time

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Mandatory

·
4-year college degree or equivalent
technical study

·
7+ years of project management experience in
Information Technology projects and a proven track record of handling
multiple projects concurrently with successful project delivery results.

·
5+ years of business process analysis

·
3+ years of workflow automation

·
3+ years of Salesforce experience

·
Competency in Microsoft applications
including Visio, Word, Excel, PowerPoint and Outlook.



Preferred

·
Large-scale Salesforce implementation
experience is preferred.

·
Project Management PMP credentials is preferred.

·
Experience
leading digital workflow automation projects preferred.





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