Salesforce Program Manager

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How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.

Competitive salary available based on qualifications, experience and education of the selected candidate.

Job Summary:

Information and Technology Services (ITS) is looking for a Salesforce Program Manager to join the Enterprise Application Services team within ITS.

The Salesforce Program Manager will help shape the University's enterprise Salesforce strategy and lead the delivery and ongoing operation of its Salesforce services. The role supports the Salesforce Center of Excellence (SFCOE) in planning for future needs, managing day-to-day priorities, and delivering major initiatives, including Education Cloud for student recruitment and advising.

The Program Manager will supervise Salesforce developers and business systems analysts (BSAs), guide solution architecture, and work with university stakeholders to turn business needs into secure, sustainable solutions.

Who we are:

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities:

• Partner with SFCOE leadership on Salesforce strategy, service planning, roadmaps, investment priorities, and governance.
• Lead the planning and delivery of enterprise Salesforce initiatives, particularly Education Cloud implementations for recruitment, advising, and student success.
• Manage operational needs, including service requests, production issues, enhancements, release planning, and support priorities.
• Supervise, coach, and set priorities for Salesforce developers and BSAs, balancing project delivery with ongoing service commitments.
• Guide architecture and solution design across applications, data, integrations, security, automation, and user experience.
• Partner with stakeholders to define requirements, scope, timelines, dependencies, and measures of success.
• Coordinate testing, data migration, change management, deployment, and transition to operational support.
• Manage vendor and implementation partner deliverables, identify risks, and provide clear recommendations to sponsors and governance groups.

Required Qualifications:

• Bachelor's degree in information technology, computer science, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Experience managing complex Salesforce programs and ongoing platform operations.
• Experience designing or leading Salesforce solution architecture, including data, integration, and security decisions.
• Experience implementing or supporting Salesforce Education Cloud, preferably in recruitment, advising, student success, or other higher education processes.
• Experience supervising Salesforce developers and BSAs, including work prioritization, coaching, and delivery oversight.
• Strong knowledge of Salesforce configuration, development practices, release management, and platform governance.
• Ability to connect strategic goals with practical delivery plans and operational priorities.
• Strong communication and stakeholder management skills.

Desired Qualifications:

• Experience with Experience Cloud, Marketing Cloud, Data Cloud, Education Cloud, or other Salesforce technologies.
• Experience with enterprise integrations, student data, privacy requirements, and identity and access management in higher education.
• Experience developing platform roadmaps, service models, and standards for a Salesforce Center of Excellence.

Preferred Salesforce Certifications

• Salesforce Certified Platform Administrator and Salesforce Certified Education Cloud Consultant.
• Salesforce Certified Application Architect or Salesforce Certified System Architect, reflecting the role's architecture design responsibilities.
• Salesforce Certified Business Analyst, Platform Data Architect, or Platform Integration Architect.
• Certifications relevant to the services managed, such as Experience Cloud Consultant or Marketing Cloud Engagement Administrator.

Benefits at the University of Michigan:

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Application Deadline:

Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.