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Salesforce Production Support Engineer

Artech LLC

Cleveland, OH

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JOB DETAILS
SALARY
$45–$48 Per Hour
SKILLS
Artificial Intelligence (AI), Banking Services, Best Practices, Cloud Computing, Code Reviews, Communication Skills, Community Cloud, Cross-Functional, Data Migration, Data Modeling, Documentation, Financial Services, Identify Issues, Marketing, Operational Support, Performance Management, Problem Solving Skills, Production Support, Root Cause Analysis, Sales, Salesforce.com, Service Level Agreement (SLA), Software Development, Technical Leadership, Technical Support, Technical/Engineering Design, Time Management
LOCATION
Cleveland, OH
POSTED
3 days ago
Request ID:99629-1
Title: Salesforce Production Support Engineer
Location: Cleveland OH
Duration: 6+ Months
Salary Range: $45- $49 an hour on W2 or C2C

Job Description:
Skills: Digital : Salesforce Development and Technical Design~Banking and Financial Technology~Digital : Salesforce Service Cloud~Digital : Salesforce Marketing Cloud
Experience Required: 6-8 Years

Must Have Skills: Salesforce, Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud,
Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino


Role Descriptions: 3+ years of experience within Software development| Integration using Apex| Flows| Force.com| Asynchronous process| LWC| Aura| Data migration| CRMA| AI| CPQ| nCino etc
Experience in banking and Financial services including in-depth knowledge of loan Lifecyle| Sales and Marketing functional knowledge.
Good knowledge of Salesforce products and services| including Sales Cloud| Financial & Marketing Cloud| Partner Communities| Service Cloud
Expertise in various technical areas such as data modeling| integration| security and customization - should be able to review codes and suggest best practices of implementations.
Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
Demonstrate effective| strong and clear communication/collaboration with LOBs| Stakeholders and Customers on daily basis.
Understands business requirements and provides timely solutions within defined SLAs
Creates system documentation/play book(s) and serves as a lead technical reviewer and contributor in requirements| design and code reviews.
Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
Provide production support and handle operational issues| and be willing to perform manual activities or tasks whenever required to maintain service continuity.
Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging Apex Guru and Scale center)| should actively participate in automations and other PI activities.
Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.
Work cooperatively with team members in global offices| across various time zones to meet deadlines.
Work closely with cross functional teams to ensure smooth delivery and issues resolutions Facilitate and actively participate in meetings with representatives from business and/or IT units.
Take accountability for quality of deliverables| provide status on development effort| and deliver on time and as per specifications.
Essential Skills: Software development| Integration using Apex| Flows| Force.com| Asynchronous process| LWC| Aura| Data migration| CRMA| AI| CPQ| nCino etc

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

About the Company

A

Artech LLC