Salesforce Product & Data Governance Lead

Summary:

• Work Mode: Not specified

Responsibilities:

• Prioritize, refine, and manage enhancement requests.
• Define business requirements and acceptance criteria.
• Support sprint planning, backlog grooming, and release management.
• Conduct user acceptance testing and approve production releases.
• Own business rules for critical Salesforce data.
• Monitor and remediate data quality issues.
• Partner with governance teams on control implementation.
• Review and approve data standards and data quality metrics.
• Act as the primary business contact for Salesforce platform initiatives.
• Partner with technology, operations, risk, and business teams.
• Facilitate discussions and drive resolution of complex issues.
• Review and triage system defects.
• Coordinate business response to production incidents.
• Ensure timely resolution of platform and data issues.
• Support platform modernization and data transformation initiatives.
• Lead process improvement efforts.
• Evaluate impacts of technology and data model changes.
• Support risk management, regulatory, and governance activities.
• Review controls and attestations related to business-owned processes.

Requirements:

• Salesforce platform knowledge
• Product ownership/business analyst experience
• Data governance and data quality management
• Requirements gathering and documentation
• User acceptance testing
• Stakeholder management
• Process improvement
• Strong analytical and problem-solving skills
• Ability to partner across business and technology organizations