Salesforce Platform Administrator II (Hybrid - Must be local to TN)

Description

Job Summary(program developer)

• The Salesforce Platform Administrator II provides advanced system administration and
• platform support for agencies and departments across the State of Tennessee. This role
• supports small to medium-sized enhancements, user setup and security, and ongoing
• administrative needs across 11 statewide Salesforce orgs utilizing Public Sector
• Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• The Administrator II ensures all configuration and platform activities follow STS
• standards, governance processes, and security requirements. The position works
• closely with agency stakeholders, vendor partners, and internal Salesforce org owners
• to maintain stable, secure, and high-performing solutions that serve Tennesseans
• effectively. Experience working in public sector environments and multi-org Salesforce
• landscapes is preferred.

Roles and Responsibilities

• Provide daily Salesforce administrative support, including user provisioning,
• profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates,
• flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene,
• and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience
• Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate
• them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing
• coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit
• requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency
• and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements
• where appropriate.

Knowledge, Skills, and Abilities

• Strong understanding of Salesforce administration, including user management,
• security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and
• Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org
• environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors,
• and internal teams.

Experience and Education

• Graduation from an accredited college or university with a bachelor's degree in
• Computer Science, Information Systems, Business, or a related field. Three years of
• professional-level experience in Salesforce administration is required. Experience in
• public sector environments or multi-org Salesforce environments is preferred.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator
• (Administrator II) certifications are required or must be obtained within the established timeframe.

Schedule

• Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
• Hours/Day - 7.5
• Time Zone - CST
• Shifts - Shift 1
• Start Time - 8:00 AM
• End Time - 5:00 PM
• Active - Yes