Salesforce Operations Manager (IT Manager 1)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Salesforce Operations Manager serves as a key leader within the Office of Information Services, overseeing the governance, stability, and operational excellence of the Salesforce Government Cloud Plus (GovCloud ) platform that supports mission‑critical services across ODJFS. This role is ideal for an experienced Salesforce platform leader who excels in coordinating complex administrative environments, guiding high‑performing teams, and ensuring secure, scalable solutions that meet the needs of a rapidly expanding portfolio of agency applications.

In this role, you will lead the team responsible for administering and supporting multiple Salesforce applications, internal systems, and community portals used by a broad array of business partners. You will ensure platform stability, compliance with state and federal security requirements, and high‑quality service delivery while managing licensing, vendor relationships, release readiness, and ongoing operational improvements across GovCloud . Your leadership will drive the standardization, security, and evolution of the Salesforce ecosystem to support both current workloads and future enterprise growth.

You will oversee daily platform operations, guide governance decisions, manage staff performance, and collaborate with business units and technology partners to align Salesforce solutions with organizational needs. This position blends operational oversight with strategic direction, offering the opportunity to mature an enterprise Salesforce environment while elevating team capabilities and platform reliability.

Duties include but are not limited to:

• Oversee day‑to‑day administration and operational stability of the Salesforce GovCloud environments, ensuring production regions, schedules, and core services run reliably.
• Coordinate, review, and approve all Salesforce configuration, metadata, and deployment activities to maintain governance standards and prevent disruption to production operations.
• Manage user access, permission structures, and security controls-ensuring compliance, data integrity, and adherence to platform guardrails.
• Monitor platform performance, logs, integrations, and security events; lead troubleshooting and escalation with Salesforce Support and vendors to resolve high‑impact issues.
• Guide environment planning, sandbox refresh cycles, release readiness, and deployment sequencing to ensure continuity of batch processes and system workflows during updates.
• Maintain compliant data management and backup strategies using approved backup tools, ensuring recoverability, continuity, and protection of critical production data.
• Coordinate with integration teams and other technical units to ensure connected systems and APIs run current, stable versions within production schedules.
• Supervise and mentor Salesforce administrators, providing direction, technical oversight, problem‑solving support, and ensuring adherence to operational standards.
• Serve as the primary point‑of‑contact for Salesforce licensing, renewals, and vendor coordination, ensuring resource planning aligns with operational and budget needs.
• Develop, maintain, and enforce operational standards, procedures, documentation, and performance reporting that support reliable production management and continuous improvement.

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities- Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower- 30 E. Broad Street, Columbus, OH 43215.

Akron- 172 S. Broadway Street, Akron, OH 44308.

Dayton- 6680 Poe Avenue, Dayton, OH 45414.

Travel: Occasional travel within the state of Ohio.

PN: 20039925

The candidate, at minimum, must have the following:

Option 1:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. exp. in performing project management functions as defined in series purpose.

Option 2:

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months exp. in performing project management functions as defined in series purpose.

Option 3:

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Option 4:

• The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$48.93

$51.65

$54.49

$57.56

$60.71

$64.18

$66.82

$69.94

Annual

$101,774

$107,432

$113,339

$119,725

$126,277

$133,494

$138,986

$145,475

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months