Salesforce & .NET Application Support Analyst

Job Overview: Application Support Analyst (Salesforce Support & .NET Application Support) role provides onsite functional support for Marketing & Sales applications in an AMS environment. Focuses on Salesforce and .NET systems for incident resolution, user support, and process optimization. Works with business stakeholders, technical teams, and offshore resources in Houston, TX and expected to go for 3+Years.
Key Responsibilities:

• Provide daily functional support for Salesforce and .NET Marketing & Sales applications.
• Serve as primary onsite contact for end-user issues, questions, and enhancement requests.
• Triage, investigate, and resolve incidents with offshore L2/L3 support teams.
• Monitor system performance and support problem-management activities.
• Collaborate with business teams to identify workflow gaps and recommend improvements.
• Document issues, resolutions, and processes for knowledge sharing.
• Support change management including user testing and communication.
• Participate in status meetings with updates on incidents, priorities, and risks.
• Maintain understanding of Marketing & Sales business processes for application alignment.

• Hold 1-3 years' experience in application or functional support within AMS environments.
• Demonstrate hands-on experience supporting Salesforce and .NET Marketing & Sales applications.
• Show strong knowledge of Marketing & Sales business processes and workflows.
• Gain experience with incident management, ticketing systems, and problem management.
• Work effectively with offshore teams across support tiers.
• Exhibit excellent communication and stakeholder management skills.
• Possess strong analytical and troubleshooting abilities.
• Commit to full-time onsite work in Houston, TX.

Required Key Skills: Salesforce support, .NET application support, AMS functional support, incident management, problem management, end-user support, Marketing & Sales process knowledge, cross-team collaboration, offshore coordination, application troubleshooting, business process analysis, documentation, change management, stakeholder communication.