Title: Salesforce Marketing Specialist
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Exempt
Hiring Range: $75,000 - $85,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
General Description:
The Salesforce Marketing Specialist is responsible for planning, developing, executing, optimizing, and evaluating data-driven marketing communications that support enrollment goals and student engagement throughout the student lifecycle. This position serves as Enrollment Marketing's primary administrator and subject matter expert for Salesforce, Salesforce Marketing Cloud, Marketing Cloud Intelligence, and related CRM technologies. The Specialist leverages marketing automation, audience segmentation, reporting, and analytics to support recruitment and enrollment efforts. The Specialist collaborates closely with Enrollment Marketing, OSI, DEOR, Web Services, institutional stakeholders, and external marketing partners.
- This position is eligible for telework after completion of state one-year probationary period. *
Duties and Tasks:
- Design, build, manage, and optimize automated communication journeys in Salesforce Marketing Cloud.
- Develop and implement audience segmentation strategies based on student demographics, behaviors, interests, lifecycle stage, and engagement data.
- Serve as Enrollment Marketing's lead analyst for marketing performance, enrollment funnel reporting, and campaign attribution insights.
- Develop, maintain, and optimize Marketing Cloud Intelligence dashboards that connect campaign activity, engagement, inquiries, applications, and enrollment outcomes.
- Monitor key performance indicators across the student lifecycle and identify opportunities to improve conversion rates and enrollment performance.
- Partner with external marketing agencies to ensure alignment between paid media campaigns, website experiences, CRM communications, and reporting.
- Provide guidance, training, and oversight to student employees, temporary staff, or other assigned personnel supporting CRM initiatives, outreach efforts, and enrollment marketing projects.
- Lead CRM-related projects and coordinate work among internal stakeholders to ensure successful implementation and execution.
Minimum Qualifications:
KSAs:
- Ability to analyze and synthesize complex data from multiple sources and communicate actionable insights.
- Ability to collaborate effectively with technical teams, agency partners, and institutional stakeholders.
- Strong understanding of marketing attribution, enrollment funnel analysis, and performance measurement.
- Strong understanding of CRM systems, marketing automation, and lifecycle marketing principles.
Minimum Work Experience:
- Experience with Salesforce CRM.
- Experience in marketing, communications, business or related field.
- Experience developing reports, dashboards, or performance measurement frameworks.
- Experience coordinating and implementing integrated marketing campaigns.
Additional Considerations:
- Experience in higher education.
- Experience with Salesforce Marketing Cloud.
- Experience with Marketing Cloud Intelligence (formerly Datorama).
- Experience writing AMPscript and SQL queries.